Patient Registration Rep

OhioHealth • Dublin, CA

20h • Onsite

About The Position

This position initiates the Revenue Cycle process by collecting accurate demographic and financial information to produce a clean claim necessary for timely reimbursement. Additionally, the role provides exceptional support and customer service during interactions with patients, families, visitors, and OhioHealth Physicians and associates. The position requires a focus on safety, quality, and efficiency in performing job duties as part of a High Reliability Organization (HRO).

Requirements

• High School or GED (Required)
• Excellent communication, organization, and customer service skills.
• Basic computer skills.
• One to two years previous experience in a medical office setting.

Responsibilities

• Accurately identifies patient in EMR system.
• Obtains and enters accurate patient demographic and financial information through a standard work process (via phone, virtual, face to face and/or bedside location) to complete registration all while maintaining patient confidentiality and providing exceptional customer service.
• Provides exceptional customer service during every encounter with patients, families, visitors, and OhioHealth physicians and associates.
• Performs registration functions in any of the Patient Access areas.
• Uses critical thinking skills to make decisions, resolve issues, and/or escalate concerns when they arise.
• Uses various computer programs to enter and retrieve information.
• Verifies insurance eligibility using online eligibility system, payer websites or by phone call.
• Secures and tracks insurance authorizations and processed BXC patients.
• Transcribes ancillary orders.
• Scheduled outpatients.
• Generates, prints and provides patient estimates utilizing price estimator products.
• Collects patient's Out of Pocket expenses and past balances to meet individual and departmental goals.
• Attempts to collect residual balances from previous visits.
• Answers questions or concerns regarding insurance residuals and self-pay accounts.
• Uses knowledges of CPT codes to accurately select codes from clinical descriptions.
• Generates appropriate regulatory documents and obtains consent signatures.
• Identifies and/or determines patient Out of Network acceptance into the organization.
• Reviews insurance information and speaks to patients regarding available financial aid.
• Explains billing procedures, hospital policies and provides appropriate literature and documentation.
• Scans required documents used for claim submission into patient’s medical record.
• Escorts or transports patients in a safe and efficient manner to and from various destinations.
• Assists clinical staff in administrative duties as needed.
• Complies with policies and procedures that are unique to each access area.
• Assists with training new associates.
• Oversees functions of reception desks and lobbies including, but not limited to, cleanliness and order of lobbies and surrounding work areas.
• Goes to the Nursing Units to register or obtain consents.
• Uses multi-line phone system, transferring callers to appropriate patient rooms or other locations.
• Makes reminder phone calls to patient.
• Processes offsite registrations; processes offsite paper registrations; processes pre-registered paper accounts.
• Maintains patient logs for statistical purposes.
• Reviewed insurance information and determines need for referrals and/or financial counseling.
• Educations patients on MyChart, including its activation.
• Based on Care Site, may also have responsibility for Visitor Management which includes credentialing visitors and providing wayfinding assistance to their destination.
• Requires focus on safety, quality and efficiency in performing job duties.

Benefits

• OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations.
• Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.
• Nationally recognized, innovative healthcare system delivering world-class patient care in a supportive, professional environment filled with limitless opportunities to learn and grow.
• Tools and resources to accomplish our mission every single day.
• Recognized as a Great Place to Work CertifiedTM organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees