Patient Registration Rep

OhioHealth•Columbus, OH

1d•Onsite

About The Position

OhioHealth is a health system that believes in a lifelong partnership for wellness and sickness, guiding people to be healthy. The Patient Registration Rep position at Riverside Methodist Hospital is a part-time role, working every Saturday and Sunday from 10 PM to 6:30 AM. This role is crucial for initiating the Revenue Cycle process by accurately collecting patient demographic and financial information to ensure timely reimbursement. The representative is also responsible for providing exceptional customer service to patients, families, visitors, and OhioHealth physicians and associates during all encounters. As a High Reliability Organization (HRO), the position requires a strong focus on safety, quality, and efficiency in performing all job duties.

Requirements

High School or GED
Excellent communication, organization, and customer service skills
Basic computer skills
One to two years previous Experience in a medical office setting

Responsibilities

Accurately identifies patient in EMR system
Obtains and enters accurate patient demographic and financial information through a standard work process (via phone, virtual, face to face and/or bedside location) to complete registration all while maintaining patient confidentiality and providing exceptional customer service
Provides exceptional customer service during every encounter with patients, families, visitors, and OhioHealth physicians and associates
Performs registration functions in any of the Patient Access areas
Uses critical thinking skills to make decisions, resolve issues, and/or escalate concerns when they arise
Uses various computer programs to enter and retrieve information
Verifies insurance eligibility using online eligibility system, payer websites or by phone call
Secures and tracks insurance authorizations and processed BXC patients
Transcribes ancillary orders
Scheduled outpatients
Generates, prints and provides patient estimates utilizing price estimator products
Collects patient's Out of Pocket expenses and past balances to meet individual and departmental goals
Attempts to collect residual balances from previous visits
Answers questions or concerns regarding insurance residuals and self-pay accounts
Uses knowledges of CPT codes to accurately select codes from clinical descriptions
Generates appropriate regulatory documents and obtains consent signatures
Identifies and/or determines patient Out of Network acceptance into the organization
Reviews insurance information and speaks to patients regarding available financial aid
Explains billing procedures, hospital policies and provides appropriate literature and documentation
Scans required documents used for claim submission into patient’s medical record
Escorts or transports patients in a safe and efficient manner to and from various destinations
Assists clinical staff in administrative duties as needed
Complies with policies and procedures that are unique to each access area
Assists with training new associates
Oversees functions of reception desks and lobbies including, but not limited to, cleanliness and order of lobbies and surrounding work areas
Goes to the Nursing Units to register or obtain consents
Uses multi-line phone system, transferring callers to appropriate patient rooms or other locations
Makes reminder phone calls to patient
Processes offsite registrations; processes offsite paper registrations; processes pre-registered paper accounts
Maintains patient logs for statistical purposes
Reviewed insurance information and determines need for referrals and/or financial counseling
Educations patients on MyChart, including its activation
Based on Care Site, may also have responsibility for Visitor Management which includes credentialing visitors and providing wayfinding assistance to their destination
Focus on safety, quality and efficiency in performing job duties as a High Reliability Organization (HRO)