Patient Registration Rep

The University of Kansas Health System

1d•Remote

About The Position

The Patient Registration Representative is responsible for Inpatient/ Outpatient registrations for the Health System. This role involves obtaining proper patient identification, demographics, and financial information to adequately register and secure patient encounters. The representative is also responsible for point-of-service (POS) collections as required and must maintain a constant focus on providing excellent customer service to patients and families, as well as a professional image. The University of Kansas Health System is a world-class healthcare provider and academic medical center in Kansas City, dedicated to complex care and diagnosis, driven by a commitment to service, continuous improvement, and excellence through collaboration among various healthcare professionals.

Requirements

High School Graduate or GED.

Nice To Haves

1 or more years of experience in clerical, registration and/or customer service within a health care setting.

Responsibilities

Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
Monitors schedule daily for patients arriving at the department for the day if applicable.
Responsible for admitting/registering scheduled and non-scheduled or emergent patients for the assigned department.
Conducts bedside admission on patients who are direct admits to the unit as needed.
Obtains identification to assure accuracy of demographic and insurance information.
Enter information in computer system with correct spelling of patient name and diagnosis, date of birth, social security number, employer, guarantor and correct medical record number.
Greets patient and/or relative.
Interviews and obtains or rechecks pertinent information.
As required, collects co-payments or deposits as appropriate for service being rendered.
Responsible to balance cash drawer as part of the end of the day process.
Explains facility policies and ensures patient and/or relative understands and signs the consent for treatment, and insurance forms at the appropriate time.
Clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system.
Complies with Medicare/Medicaid and other insurance rules and regulations.
Completes MSPQ as required for admission.
Attends and participates in staff training or education which relates to their position and would contribute to their knowledge.
Responsible for the inventory and release of patient valuables placed in the safe following all requirements as described in the department policy as needed.
Provide coverage as requested in all areas of Admitting following established guidelines.
Knowledgeable of administrative policies, department procedures, third party coverage and required admission and insurance documents.
Responsible for other duties or projects, which are assigned by Management. These may include special projects, telephone coverage, filing, scanning, copying and other duties as instructed.