Patient Registration Rep

Ohio Health•Ashland, OH

30d

About The Position

This position begins the Revenue Cycle process by collecting accurate demographic and financial information to produce a clean claim necessary to receive timely reimbursement. In addition, this position provides exceptional customer service during encounters with patients, families, visitors and Ohio Health Physicians and Associates.

Requirements

High School or GED (Required)
Excellent communication, organization, and customer service skills, basic computer skills.

Nice To Haves

One to two years previous Experience in a medical office setting.

Responsibilities

Accurately identifies patient in the EMR system.
Obtains and enters accurate patient demographic and financial information through a standard work process (via phone, face to face and/or bedside location) to complete registration all while maintaining patient confid
entiality.
Provides exceptional customer service during every encounter with patients, families, visitors and OhioHealth physicians and associates.
Performs registration functions in any of the Patient Access areas.
Uses critical thinking skills to make decisions, resolve issues, or escalate concerns when they arise.
Uses various computer programs to enter and retrieve information.
Verifies insurance eligibility using online eligibility system, payer websites or by phone call.
Secures and tracks insurance authorizations and processes BWC patients.
Transcribes ancillary orders
Schedules outpatients
Generates, prints, and provides patient estimates utilizing price estimator products.
Collects patient's Out of Pocket expenses and past balances to meet individual and department goals
Attempts to collect residual balances from previous visits
Answers questions or concerns regarding insurance residuals and self pay accounts
Uses knowledge of CPT codes to accurately select codes from clinical descriptions
Generates appropriate regulatory documents and obtains consent signatures.
identifies and/or determines patient Out of Network acceptance into the organization
Reviews insurance information and speaks to patients regarding available financial aid
Explains billing procedures, hospital policies and provides appropriate literature and documentation
Scans required documents used for claim submission into patient's medical record
Escorts or transports patients in a safe and efficient manner to and from various destinations.
Assists clinical staff in administrative duties as needed
Complies with policies and procedures that are unique to each access area
Assists with training new associates.
Oversees functions of reception desks and lobbies including, but not limited to, cleanliness and order of lobbies and surrounding work areas
Goes to the Nursing Units to register or obtain consents
Uses multi-line phone system, transferring callers to appropriate patient rooms or other locations.
Makes reminder phone calls to patients.
Processes offsite registrations; processes offsite paper registrations; processes pre-registered paper accounts
Maintains patient logs for statistical purposes
Reviews insurance information and determines need for referrals and/or financial counseling.
Educates patients on MyChart, including activation.