Patient Registration Rep

CommonSpirit Health • San Bernardino, CA

79d

About The Position

Founded as a faith-based hospital in 1931 by the Sisters of Charity of the Incarnate Word, Dignity Health - St. Bernardine Medical Center is a 342-bed, acute care, nonprofit hospital located in San Bernardino, California. The hospital offers a full complement of services, including the Inland Empire Heart and Vascular Institute, an award-winning orthopedics program, surgical weight loss, and is an official Neurovascular Stroke Center, as designated by ICEMA. The hospital shares a legacy of humankindness with Dignity Health, one of the nation's five largest health care systems. The Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. This role involves employing excellent customer service skills and adhering to the organization's policies and procedures for resolution of patient financial liability.

Requirements

• Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
• High School diploma, GED or equivalent.
• Experience in requesting and processing financial payments.
• Thorough understanding of insurance policies and procedures.
• Working knowledge of medical terminology.
• Able to perform basic mathematics for payment calculation.
• Intermediate to advanced computer skills.

Nice To Haves

• Knowledge of charity care programs as well as the various government and non-government programs preferred.

Responsibilities

• Employ excellent customer service skills to ensure a positive patient experience throughout the registration process.
• Appropriate patient identification.
• Collect accurate and thorough patient demographic data.
• Obtain insurance information and verify eligibility and benefits.
• Determine and collect patient financial liability.
• Refer patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance.
• Explain hospital policies, patient financial responsibilities, and Patient Rights and Responsibilities to patients and families.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED