Patient Registration Rep II- Full-time-Evening Shift

Trinity Health • Silver Spring, MD

1d • Onsite

About The Position

Responsible for obtaining and verifying demographic and financial information for all inpatients and outpatients prior to or during the registration process. Excellent customer service skills are utilized in all dealings with patients, family members, physician offices, third party payers and co-workers. Financial/insurance information is communicated to case management and financial counseling staff when appropriate. The role completes all managed care notification requirements, maintains patient confidentiality, and adheres to hospital privacy and security policies. It may also require entering laboratory and radiology orders when necessary. The position minimizes financial risk by assessing patient financial status, verifying and entering accurate patient information into the registration system, obtaining required signatures, and collecting applicable patient payments.

Requirements

• High School graduate or GED
• Ability to communicate clearly and effectively in both verbal and written form
• Two-year experience in a hospital and/or other health care setting, preferably in registration, billing, cash collections or insurance requirements
• Proficiency in the use of computers, specifically Microsoft products and email
• Typing skills of 45 wpm or higher
• Excellent telephone customer service skills
• Strong interpersonal communication, problem solving and organizational skills
• Willingness to transport patients by wheelchair
• Ability to meet patient age-specific needs
• Ability to stand for long periods of time

Nice To Haves

• Fluency in both English and Spanish preferred (Spanish may be required for this position in specific settings)
• Familiarity with third party/insurance payers and medical terminology preferred

Responsibilities

• Obtaining and verifying demographic and financial information for all inpatients and outpatients prior to or during the registration process
• Utilizing excellent customer service skills in all dealings with patients, family members, physician offices, third party payers and co-workers
• Communicating financial/insurance information to case management and financial counseling staff when appropriate
• Completing all managed care notification requirements
• Maintaining patient confidentiality and always adhering to hospital privacy and security policies
• Entering laboratory and radiology orders, when necessary
• Minimizing the financial risk of providing services by assessing the patient’s financial status
• Verifying and entering accurate patient information into the registration system
• Obtaining signatures on all required hospital and regulatory forms
• Obtaining applicable patient payments prior to or at the time services are provided

Benefits

• Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment
• Work/Life balance with flexible schedules
• Free onsite parking
• Referral Rewards Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees