Patient Registration Rep-AIC Surgical Hospital: Ambulatory Infusion Center- Full-Time, Day Shift
About The Position
The Patient Registration Rep-AIC screens patients for pre-authorization and financial clearance for treatment and services. This role involves conferring with outpatient physician offices to obtain necessary medical history, clinical notes, physician orders, and insurance information. The representative confirms insurance clearance, notifies physician offices to proceed with patient treatment, and schedules patients using an electronic system. Key responsibilities also include verifying charges, identifying discrepancies, and ensuring all charges are posted by the end of each pay period. The position requires strong interpersonal skills to deliver excellent customer service and professionalism, contributing to a cooperative and culturally diverse work environment. Loma Linda University Health is a Seventh-day Adventist, faith and values based Christian institution, and candidates must understand and embrace its mission, purpose, and identity. The organization is an equal opportunity employer committed to diversity and provides reasonable accommodations for individuals with disabilities.
Requirements
- Minimum one year of previous experience in a hospital or outpatient registration setting preferred.
- Able to read.
- Able to write legibly.
- Able to speak in English with professional quality.
- Able to use computer, printer, and software programs necessary to the position, e.g., LLUCIS, Outlook, Word, Excel, Power Point, Access, CHAIS, IDX, Passport, Insurance Website, HPF.
- Able to operate/troubleshoot basic office equipment required for the position.
- Able to relate and communicate positively, effectively, and professionally with others.
- Able to be assertive and consistent in following and/or enforcing policies.
- Able to work calmly and respond courteously when under pressure.
- Able to lead, supervise, teach, and collaborate.
- Able to accept direction.
- Able to follow directions closely and carefully.
- Able to communicate effectively in English in person, in writing, and on the telephone.
- Able to think critically.
- Able to work independently with minimal supervision.
- Able to perform basic math functions.
- Able to manage multiple assignments effectively.
- Able to compose written material.
- Able to work well under pressure.
- Able to problem solve.
- Able to organize and prioritize workload.
- Able to recall information with accuracy.
- Able to pay close attention to detail.
- Able to distinguish colors.
- Able to hear sufficiently for general conversation in person and on the telephone.
- Able to identify and distinguish various sounds associated with the work place.
- Able to see adequately to read computer screens, medical records, and written documents necessary to position.
Nice To Haves
- Speak in Spanish preferred.
- Communicate effectively in Spanish preferred.
Responsibilities
- Screens patients for pre-authorization and financial clearance for treatment and services.
- Confers with outpatient physician office to obtain medical history, clinical notes, physician orders, and insurance information.
- Confirms insurance clearance information on the computer and notifies outpatient physician offices to proceed with patient treatment/services.
- Schedules patients through the electronic scheduling system.
- Verifies charges and identifies discrepancies.
- Ensures all charges are posted by end of each pay period.
- Utilizes interpersonal skills to maximize excellence in customer service and professionalism.
- Contributes to a work environment of caring and cooperation among a culturally diverse workforce and patient population.
- Performs other duties as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
