Patient Registration-PCIM Clinic

Parkland Health • Dallas, TX

281d

About The Position

Accountable for providing patient centered care and operational support to the medical team to ensure an optimal patient experience. Coordinates activities in the clinical areas and facilities a smooth patient flow. Assists with patient data collection, performs select screenings and completes medical office functions relevant to area/assignment.

Requirements

• Must have three years of customer service experience, preferably in a medical/healthcare/health insurance setting.
• Patient registration experience preferred.
• Prefer completion of course work towards an accredited medical terminology.
• Medical Office Assistant experience or training a plus.
• Must be able to work collaboratively with colleagues to deliver patient/customer services that exceeds patient expectations.
• Must have demonstrated communication skills to include above average verbal skills and written skills.
• Must have familiarity with diagnostic ICD-9 CM coding and HCPCS-CPT4 procedure codes.
• Must have working knowledge of medical terminology.
• Must be able to demonstrate basic clerical skills and working knowledge of standard office equipment.
• Must be detail oriented and have sharp analytical skills to resolve registration issues.

Nice To Haves

• Bilingual skills preferred.

Responsibilities

• Proficiently performs patient service activities in coordination with clinical team, including but not limited to ensuring patient and family comfort, safety, privacy and confidentiality at all times.
• Adapts work methods to specifically accommodate the population-specific care needs of each patient.
• Greets patients and families making them feel welcome and wanted.
• Assists patients and families with directions, inquiries and information as requested.
• Keeps patients and families informed of wait times and any other circumstances that may impact the visit.
• Stays cognizant of clinical/area needs to facilitate patient care and flow.
• Assesses patient experience at the end of each visit to determine if patient needs were met.
• Coordinates clinic/area activities and facilitates business processes according to standards.
• Performs pre-visit activities to gather patient information from internal and external service or entities.
• Checks the patient into the clinic and reviews and updates patient account to ensure registration and coverage is current and complete.
• Confirms or verifies coverage as needed and identifies and refers patients for financial counseling as appropriate.
• Performs upfront cash collections and verifies and completes daily reconciliations.
• Assists with the process of internal and external appointments, referrals and information retrieval.
• Documents completely, accurately, legibly and timely.
• Assists with maintenance of clinic supplies and equipment.
• Practices patient safety measures and complies with proper hand hygiene.
• Participates in performance improvement and quality initiatives.

What This Job Offers

• Industry: Hospitals
• Education Level: No Education Listed