Patient Registration Manager

Option Care Health•Austin, TX

15d

About The Position

The Manager, Patient Registration is responsible for all aspects of patient registration responsibilities within the Customer Management Center (CMC). The Manager, Patient Registration manages the overall performance and productivity of the PR team in facilitating all aspects of the patient’s transition to home/AIS with the goal of delivering a consistent onboarding experience where patients and referral partners feel Option Care Health makes it easy to transition care.

Requirements

High school diploma or equivalent is required.
Minimum of five (5) years of relevant experience.
Ability to multi-task and drive numerous priorities at one time.
Ability to work in a fast past environment.
Must be detail-oriented and have a high degree of quality focus.
High degree of customer service skills required.

Nice To Haves

Minimum of one (1) year prior supervisory experience is preferred.
Minimum of one (1) year customer service preferred.

Responsibilities

Directly oversees the patient registration activities with the CMC to ensure all performance expectations for time to yes, quality and cash collections (COH, denial) are achieved.
Interviews, hires, and trains employees.
Directs work, appraises performance and manages all aspects of succession planning; rewarding and disciplining employees; addressing complaints and resolving problems.
Analyzes and monitors key PR performance to effectively identify key trends, implement corrective actions and effectively communicating outcomes to senior management.
Monitors daily performance including team member coaching: 1) Quality - Ensure team member consistency in obtaining required paperwork, dialogue, securing payment, 2) Speed – Ensure timely actions with each step of the referral flow and handoffs. 3) Customer Service – Ensure consistent demonstration of exceptional customer service with every customer (both internal and external).
Collaborates with cross-functional leaders across Operations, Reimbursement, Compliance and Sales to drive Patient Registration priorities.
Interfaces extensively across all operation and reimbursement functions to ensure processes are streamlined and align with payer regulations and company policies.
Assists with the development and rollout of key patient registration initiatives.
Manages all aspects of the sites claims on hold, denial, cash collection process.