Patient Registration Lead

CommonSpirit Health • Arroyo Grande, CA

3d

About The Position

As a Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service. Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families. To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.

Requirements

• High School Graduate General Studies and Minimum years of experience working in a hospital Patient Registration Department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role, upon hire or High School GED General Studies and Minimum years of experience working in a hospital Patient Registration Department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role, upon hire and Applicable education and/or training can be used to balance a lack of experience.
• Minimum 2 years of experience in customer service, preferably in a healthcare environment.
• Experience in requesting and processing financial payments.

Nice To Haves

• Associates Other
• 4 to 5 years
• One or more years of supervisory experience

Responsibilities

• Interviews patients to obtain, clarify, and verify all demographic and insurance information not previously gathered.
• Identifies and corrects any errors found in the registration information.
• Reviews insurance verification information and account notes entered by the Patient Registration Representative and/or Registration.
• Ensures any missing information is captured.
• As necessary, verifies patient's insurance coverage, determines benefit levels, reviews level of services, and calculates patient's financial liability.
• Explains the Payment and Billing Assistance Program to all patients regardless of financial concerns or limitations.
• Identifies outstanding balances from patient's previous visits and attempts to collect any amount due.
• Provides referral to external agencies and/or third party vendors which may provide financial assistance, including state and government based programs.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees