Patient Registration I - Patient Access - Xenia - PT/Nights

Kettering Health • Xenia, OH

122d

About The Position

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach. Kettering Health Greene Memorial, formerly Greene Memorial Hospital, is situated in the heart of Xenia where they have been serving patients from Jamestown, Cedarville, Yellow Springs, Waynesville, and beyond for over 65 years. In 2020, KH Greene Memorial received an “A” from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States. Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Troy Emergency Department, this 49 bed facility has been awarded by Healthgrades for Patient Safety Excellence (2017-2019) and Outstanding Patient Experience (2019).

Requirements

• High school diploma required.
• One or more years of medical office or customer service experience required.
• Previous registration or scheduling experience strongly preferred.
• Excellent written and oral communication skills.
• Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge.
• Demonstrated competency in working in teams and ability to effectively communicate with all levels.
• Ability to learn site specific patient processing software.
• Computer literate and very strong with Microsoft Office Suite.
• Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner.
• Flexible schedule to fit staffing needs.

Responsibilities

• Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
• Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts.
• Ensuring that payer sources and payment arrangements and options have been discussed.
• Assisting patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable).
• Reviewing an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account.
• Demonstrating knowledge of all compliance or legally required registration forms, consents, literature and documents.

What This Job Offers

• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED