Patient Registration I - Patient Access - Springfield - Resource

Kettering Health-posted 3 months ago
Full-time • Entry Level
Springfield, OH
5,001-10,000 employees
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Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach. The Kettering Health Springfield medical center, a one-story, 42,000-square-foot facility, is expected to open in the spring of 2022 and will employ approximately 50 full-time positions. Available services will include a 24/7 emergency center, medical offices for primary care and specialty services, and more.

  • Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
  • Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts.
  • Ensuring that payer sources and payment arrangements and options have been discussed.
  • Assisting patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable).
  • Reviewing an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account.
  • Demonstrating knowledge of all compliance or legally required registration forms, consents, literature and documents.
  • High school diploma required.
  • One or more years of medical office or customer service experience required.
  • Previous registration or scheduling experience strongly preferred.
  • Excellent written and oral communication skills.
  • Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge.
  • Demonstrated competency in working in teams and ability to effectively communicate with all levels.
  • Ability to learn site specific patient processing software.
  • Computer literate and very strong with Microsoft Office Suite.
  • Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner.
  • Flexible schedule to fit staffing needs.
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