Patient Registration Clerk SB-525

sjgov•Stockton, CA

About The Position

This recruitment is being conducted to fill two part-time vacancies with San Joaquin Health Centers and to establish a referral pool to fill future vacancies. Resumes will not be accepted in lieu of an application. A completed application must be postmarked or received online by the final filing deadline. Offers of employment are contingent upon passing a background check and drug screen. NOTE: All correspondences relating to this recruitment will be delivered via e-mail. The e-mail account used will be the one provided on your employment application during time of submittal. Please be sure to check your e-mail often for updates. If you do not have an e-mail account on file, Human Resources will send you correspondences via US Mail.

Requirements

Experience : Two years of general office clerical work, one year of which must have been in gathering financial and personal information from patients and/or families in a doctor’s office, medical clinic, or acute care hospital.
Substitution : One year of business training in an approved school or training program may be substituted for six months of general clerical experience.
KNOWLEDGE Basic Medicare, Medic-Cal and private insurance eligibility requirements; basic layout of San Joaquin General Hospital and location of treatment centers and offices; public relations techniques; filing and record keeping systems used in registering patients; language mechanics.
ABILITY Follow oral and written directions; read and understand job related material; establish and maintain effective working relationships with others; communicate effectively; work well under pressure; deal tactfully with individuals in stressful situations; match names and numbers; explain hospital policies, procedures and related regulations to the public, utilizing effective public and guest relations techniques; operate office equipment including computer terminals.

Responsibilities

Asks questions of patients and/or their relatives; enters information into the hospital system; screens material for completeness and accuracy.
Matches account numbers with financial codes; verifies insurance or Medic-Cal coverage; checks insurance I.D. cards and Medic-Cal labels; checks records for verification of Medic-Cal/Medicare coverage.
Obtains signatures on appropriate forms; types I.D. cards and stamps patients’ records; posts or verifies information.
Explains rules, regulations, policies and procedures pertaining to patient registration.
Directs patients to appropriate office, clinic or treatment center for services; may maintain a system of clinic appointments.
Operates standard office machines such as computer terminals, automatic copiers, calculators and microfiche readers.
May act as lead worker; may check and review work of others; may train others as assigned.