Patient Registrar - Bilingual - Public Health

County of Mecklenburg, NC•Charlotte, NC

19d•$21 - $27•Onsite

About The Position

This position will serve as a patient representative by scheduling appointments, registering clients and verifying insurance. Point of service collections including cash and insurance information duties. General office duties to include the ability to answer multi-line phone system and must be computer literate for various computer applications. The incumbent needs to be flexible to work in multiple sites. The successful candidate will have exceptional customer service skills, be a team player and have the drive to quickly learn all aspects of the position.

Requirements

Minimum of four years of administrative experience in area of assignment.
High School Diploma or equivalent
May require a valid North Carolina or South Carolina Driver’s License
May require an Annual Motor Vehicle Record (MVR) check
Knowledge of Administrative and clerical procedures and systems using various computer operations, managing files and records
Principles and processes for providing customer and employee services
Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Customer service skills
Coordination and organization skills
Judgement and decision making skills
Time management skills
Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive.
Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization
Data entry skills
Efficient typing skills with a minimum of 45 wpm
Intermediate use in various computer applications.
Proficient in various computer applications including Microsoft Office Suite

Nice To Haves

Ability to read, write and speak Spanish fluently
knowledge of multiple web-based applications such as NCIR, Crossroads, NCTracks, Avatar, Cerner system, Credit Care machine and have cash handling experience
Knowledge of medical terminology
Knowledge of benefits verification
Experience with using computerized systems to schedule medical appointments & verify medical insurance
Medical Office experience

Responsibilities

Performs confidential data entry such as payroll.
Develop or assist in preparation of reports.
Gather data, conduct research and compile information that is requested or necessary to assist department or for other County functions
Prepares technical material requiring specialized knowledge of the operations of a particular department.
May maintain petty cash fund.
May be responsible for maintaining supply levels and ordering stock.
Creates, files, and maintains records.
Transcribes meeting minutes.
Prepares memos, letters and forms.
Provides support to management staff and may be assigned to the administrative support team.
Communicates with customers and County staff by email, phone or in person.
Responds to inquiries and resolves minor concerns/issues or logistics.
Assists in preparing office procedure documents, manuals or interview documents

Benefits

medical
dental
vision
life
short term disability
long term disability
accident
cancer
critical illness
medical bridge
pet insurance
dependent care
healthcare
commuter flexible spending accounts
health savings account
paid holiday
vacation
sick days
near-site clinics for preventive care and illnesses
employee discount program which provides discounts for retail, dining, shopping, travel, tickets and more
employee assistance program including financial and legal counseling
access to Mecklenburg County fitness and aquatic facilities
paid family leave
tuition reimbursement
a 5% employer match on retirement savings plan contributions and a defined benefit plan for retirement