Patient Registrar

Bryan Health • Grand Island, NE

398d

About The Position

The Patient Registrar I plays a crucial role in the efficient registration of patients at Grand Island Regional Medical Center. This position involves obtaining accurate patient demographic and financial information, ensuring compliance with medical center policies, and facilitating continuity of patient care through effective communication and coordination with various departments.

Requirements

• High school diploma or equivalency required.
• Prior office experience in a medical setting preferred.
• Knowledge of federal regulations including COBRA, Advance Directives, Medicare, Corporate Compliance, Joint Commission, OSHA and HIPAA.
• Knowledge of third party payer requirements.
• Knowledge of credit payment practices and procedures.
• Knowledge of general office procedures including filing system maintenance, standard clerical techniques and completing accurate logs and reports.
• Knowledge of basic body mechanics and wheelchair operation.
• Knowledge of computer hardware equipment and software applications relevant to work functions.
• Knowledge of customer service philosophies and practices.
• Skill in the operation of a standard keyboard including 10-key pad.
• Ability to exercise courtesy and professionalism at all times.
• Ability to prioritize work demands with minimal supervision.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with all levels of personnel, medical staff, volunteer and ancillary departments, and diverse patient populations.
• Ability to maintain confidentiality relevant to sensitive information.

Nice To Haves

• Knowledge of medical terminology desired.
• Bilingual preferred.

Responsibilities

• Commits to the mission, vision, beliefs and consistently demonstrates core values.
• Understands and operationalizes federal regulations regarding Advance Directives, COBRA, Medicare, Corporate Compliance, Joint Commission, OSHA and HIPAA; reports safety and customer concerns.
• Receives and processes reservations from physicians and/or representatives for all services; secures required patient information, including applicable physicians, medical necessity/diagnosis, insurance, pre-certification/referral information and third party payer requirements; coordinates the scheduling of tests and/or bed assignments in various departments as needed.
• Interviews and registers incoming patients in person or via telephone, which initiates the medical record and the patient account; obtains and data enters patient demographic and financial information in the medical center computer systems; ensures data integrity, completeness and confidentiality in a variety of areas as assigned by supervisor; may perform insurance verification related duties such as securing insurance benefits and prior authorization as assigned.
• Describes medical center payment policies and expectations, provides financial options to patients, explains insurance coverage and responsible party obligations; communicates insurance non-coverage to the patient; delivers a notice of non-coverage when necessary; obtains and witnesses necessary signatures on medical center forms.
• Supports the financial goals of Grand Island Regional Medical Center by assuring timely collection of patient deductibles, co-insurance and deposits; identifies underinsured, uninsured and self-pay patients for immediate referral to financial counselors for pursuit of third party payers.
• Collects payments according to area procedure; writes receipts and acts as cashier after hours, including balancing of petty cash per department specific procedure; secures/releases patient valuables (money, credit cards, jewelry, etc.), writes receipt and maintain logs/audits; secures motel/respite rooms for patients and/or families as needed.
• Generates, assembles, files, logs and distributes patient charts including forms, physicians orders, armbands and labels according to patient type and specific department needs.
• Updates patient demographic and financial information to ensure complete and accurate files; enters on-line computer comments to assist others who access the patient record; delivers admission and/or other applicable paperwork to the nursing units.
• Distributes/audits working reports related to registration, including those associated with charges, census, overdue arrivals, Medicare audit, and others as related to department specifics; follows computer downtime procedures.
• Based upon patient's condition, transports or arranges for transport of patients; assists patients, families, and visitors in a professional, courteous and constructive manner to assure a continuum of quality patient care.
• Reads, reviews and operationalizes new/revised policies/procedures via email, postings, mailings, voice mail and meetings.
• Follows Medical Center protocols in communicating and releasing patient information.
• Advances work knowledge by participating in continuing education in-services, reading periodicals/literature and seeking ongoing development opportunities.
• May assist with training peers and/or volunteers on specific duties utilizing area-training checklists, training manual and on-the-job coaching.
• Orders supplies and forms; contacts vendors as needed to ensure proper equipment functioning/maintenance.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED