Patient Registrar I - Mon., Tues., Fri., & Sat. - 7a-5:30p

Christiana Care Health Services • Elkton, MD

4d • $18 - $26

About The Position

Patient Registrar I - Mon., Tues., Fri., & Sat. - 7a-5:30p PRIMARY FUNCTION: To perform patient registration and scheduling in a busy imaging department and/or outpatient office, including obtaining financial and clinical information, insurance data and authorizations. PRINCIPAL DUTIES AND RESPONSIBILITIES: First point of contact interacting with patients Register patients for labs and check in patients efficiently and accurately. Obtains identity, insurance and/or workers compensation information or motor vehicle accident information Answer and route calls into the Outpatient department Responds to questions and concerns and directs them to appropriate location or department. Requests scripts faxed from physician offices to assist patients Documents communication of critical results when necessary Operates computer systems and office equipment in a safe manner. Interacts for solution of “routine problems” as they occur to achieve customer satisfaction. Superior performance in customer service and phone skills with ability to manage difficult patient satisfaction issues and provide service recovery. Interacts with patients, family members, physicians, and staff in a courteous and professional manner. Adheres to mandatory education requirements including among attendance, safety, infection control, professionalism, and dress code. Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors. Demonstrates Christiana Care values and behaviors. Performs other related duties as required.

Requirements

• High school graduate or equivalent.
• Two years related medical office experience.
• An equivalent combination of education and experience may be substituted.
• Knowledge of hospital and/or office radiology, clerical and billing procedures/functions including related equipment use and operation.
• Knowledge of computer scheduling for multiple providers.
• Knowledge of clerical methods and techniques.
• Knowledge of office equipment and machines.
• Knowledge of criteria for safe scheduling parameters (MRI Hazards) when needed.
• Knowledge of Medical Terminology.
• Ability to plan, organize, and handle various tasks simultaneously.
• Ability to function independently, set work schedule and short-term goals to maximize productivity.
• Ability to establish and maintain superior quality customer relations with patients, patient’s families, Christiana Care staff, visitors, insurance companies, physicians, and the general public.

Responsibilities

• First point of contact interacting with patients
• Register patients for labs and check in patients efficiently and accurately.
• Obtains identity, insurance and/or workers compensation information or motor vehicle accident information
• Answer and route calls into the Outpatient department
• Responds to questions and concerns and directs them to appropriate location or department.
• Requests scripts faxed from physician offices to assist patients
• Documents communication of critical results when necessary
• Operates computer systems and office equipment in a safe manner.
• Interacts for solution of “routine problems” as they occur to achieve customer satisfaction.
• Superior performance in customer service and phone skills with ability to manage difficult patient satisfaction issues and provide service recovery.
• Interacts with patients, family members, physicians, and staff in a courteous and professional manner.
• Adheres to mandatory education requirements including among attendance, safety, infection control, professionalism, and dress code.
• Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
• Demonstrates Christiana Care values and behaviors.
• Performs other related duties as required.

Benefits

• ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program.
• To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees