Patient Referral Coordinator - North Seattle, WA

Mindful Support Services•Shoreline, WA

18h•$22•Onsite

About The Position

Mindful Support Services is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers. Since opening in 2011, we have added over 2,500 providers throughout our 20+ locations, and we are continuing to grow! We encourage you to apply if you have had customer service experience in ANY fast-paced industry! As a Community Referral Coordinator at Mindful Support Services, you’ll be a key driver of our mission to expand access to quality mental healthcare across multiple states. This role focuses on coordinating client referrals and scheduling services, serving as a key connector between clients, providers, and community partners to ensure smooth transitions and continuity of care. If you thrive in a fast-paced, people-centered environment and enjoy solving complex challenges with creativity and empathy, this role is for you.

Requirements

Customer Service Experience: 2+ years of experience in a fast-paced support or referral role.
Strategic Communication: Ability to communicate clearly and effectively with diverse stakeholders.
Relationship Building: Skilled at building authentic relationships while advancing business objectives.
Growth Oriented Mindset: Results-driven, open to feedback and continuous improvement.
Strong Organizational Skills: Strong attention to detail, ability to manage multiple tasks efficiently, and capable of creating detailed documentation.
Problem-Solving Skills: Approach challenges with creative solutions and troubleshooting across various teams.
Positive Attitude: Maintain a positive and professional attitude, even in challenging situations.
Commitment to Community: Passion for improving access to mental health care in the community.

Responsibilities

Oversee client referrals for across multiple states and process a high volume of inbound and outbound scheduling requests.
Efficiently manage incoming fax referrals through reviewing fax submissions, calling clients, and supporting with scheduling process.
Identify, engage, and maintain relationships with potential community partners to help generate client referrals or external resource options while providing exceptional relationship management and follow-through.
Strengthen relationships with partners through ongoing communication, engagement, and collaboration on continued care for shared referrals.
Collaborate across multiple teams to support with community partnership events and outreach, client scheduling, and process improvement.
Become an expert in all aspects of each state we operate in, including individual providers, client demand, and the local mental health market landscape.
Provide excellent customer service over the phone and via email to clients, providers, and community partners by responding to all inquiries in a timely manner.
Support greater needs of Client Services Department which include incoming client calls, system audits, and various workflow support.