Patient Records Specialist, Breast Oncology

Dana-Farber Cancer Institute • Boston, MA

139d

About The Position

The Patient Records Specialist is responsible for the effective coordination and organization of materials required for a new patient visit. Provides administrative support and coordination for aspects of patient care for new patients and may flex across multiple disease centers or assist in scheduling tasks. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. This position's work location is partial remote with two days remote and three days per week onsite. The selected candidate may only work remotely from a New England state (ME, VT, NH, MA, CT, RI). The position will be fully onsite during the initial training period (approximately 60 days).

Requirements

• A Bachelor's Degree in health administration or related field is strongly preferred.
• A minimum of 1 year of related health care and/or customer service experience.
• Ability to function as an integral member of the team.
• Excellent communication, organizational, and customer service skills.
• Strong attention to detail.
• Must possess the ability to multi-task and problem solve on the spot.
• Excellent phone etiquette.
• PC proficiency required.

Responsibilities

• Uses electronic tracking systems to thoroughly document progress in all tasks, including retrieval of pertinent patient materials.
• Uses standard processes and protocols to monitor and follow up with patients, hospitals, and other parties on materials status.
• Collaborates with fellow Records Specialists and New Patient Coordinators to ensure seamless coverage and task management.
• Maintains standard communication with DFCI clinical and support staff regarding the status of patient materials.
• Assists in processing paperwork and completing administrative tasks associated with clinical care.
• Responds to emails and manages other requests as appropriate for new patients.
• Resolves problems independently and ensures continuous communication with New Patient Coordinators.
• Provides administrative support and coordination for all aspects of patient care for new patients.
• Triages issues and answers general questions, with the goal of resolving requests in real time.
• Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills.
• Serves as a liaison for patients including efficient routing of calls per telephone triage guidelines.
• Ensures quality clinical care and adherence to standard operating procedures and compliance requirements.
• Schedules appointments following guidelines that support continuity of care.
• Appropriately arranges resources and materials to support the patient experience and visit for new patients.
• Answers telephone calls, responds to emails, and manages other referral inputs.
• Strives to meet defined service levels and key performance indicators.
• Provides program specific information to callers and refers calls as necessary.
• Assists in processing paperwork associated with clinical care.
• Assists in the training of new staff.
• Other duties and responsibilities as required.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree