Patient Reception Specialist - Paseo

Summit Health CityMD•Peoria, AZ

17d•Onsite

About The Position

The Patient Reception Specialist is responsible for providing patient support and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, and trust and drive organizational loyalty. Accountable for welcoming and preparing the patient for their appointment, the Patient Reception Specialist informs patients of relevant and required information for their visit and provides clear communication around the services they are scheduled to receive.

Requirements

Adept in medical terminology and insurance practices
Proficient in the use of computer programs and applications including Outlook applications and practice EMR systems
Competent in basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately
Knowledgeable of CPT and ICD-10 coding
Current BLS certification for healthcare providers preferred
High School Diploma/Equivalency required

Nice To Haves

Experience in primary care, family practice, internal medicine, urgent care, or ER preferred

Responsibilities

Obtain copies of insurance cards, driver’s licenses, authorizations, referrals, and other required appointment documentation and appropriately save them in practice EMR
Perform demographic and insurance validation, and inform patients of privacy policies and procedures
Keep the reception and patient waiting areas clean and organized
Greet all patients and visitors in a professional and welcoming manner
Effectively communicate unexpected schedule delays to patients and assist with patient comfort should delays arise
Collect patient co-payments, reconciliation charges, and outstanding balances upon Check-In as well as submitting batches daily
Schedule patient appointments/follow-up appointments per established policies and procedures
Other duties as assigned