Patient Reach Marketer

Össur • Orlando, FL

111d • $80,668 - $108,908

About The Position

Össur is seeking a highly motivated and empathetic Patient Reach Marketer to join our Chronic Solutions (Americas) marketing team. This new role will be crucial in fostering strong relationships with our patients and key external partners. You will be responsible for supporting regional Go-To-Market execution, with patients, advocacy groups, and external stakeholders. This individual in this role will develop and implement Direct to Patient (DTP) marketing plans. The ideal candidate will possess excellent communication skills, a strong ability to organize and prioritize, be team-oriented, and have a genuine passion for making a positive impact on the lives of individuals with mobility challenges. This position reports to the Director of Marketing for Chronic Solutions (Americas).

Requirements

• Bachelor's degree in Marketing, Communications, Healthcare Administration, or a related field.
• 4-6+ years of experience in customer service, community relations, advocacy, or similar roles, preferably within the healthcare or medical device industry.
• B2C/B2B Marketing experience.
• Exceptional written and verbal communication skills with a proven ability to build rapport and trust.
• Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
• Experience working with internal and external partners.

Nice To Haves

• Experience working with patient advocacy groups or non-profit organizations.
• Familiarity with the orthopedic MedTech or prosthetics industry.
• Experience in social media community management.

Responsibilities

• Respond promptly and professionally to all consumer inquiries and leads generated through various channels (e.g., website, social media, events, customer service referrals).
• Qualify leads and provide accurate information about Össur products and solutions, guiding consumers to appropriate resources or sales channels.
• Maintain detailed records of all interactions in the CRM system.
• Collaborate closely with the sales and marketing teams to ensure a seamless consumer journey.
• Serve as the primary point of contact for relevant patient advocacy groups in the US market to build advocacy and stakeholder engagement supporting Go-to-Market initiatives.
• Develop and maintain strong, collaborative relationships with PAGs to understand their needs and identify differentiated partnerships.
• Coordinate Össur's participation in PAG events, initiatives, and educational programs.
• Lead the localization of global efforts, including executing the Össur Family tactics for Prosthetics Americas.
• Manage the Össur Ambassador program for Prosthetics Americas through identifying and vetting new members.
• Research and find new key influencers to continue growing the Össur Family.
• Coordinate, document and conduct training for ambassadors and other influencers.
• Engage relationships with amputee community leaders on a regional basis.
• Contribute to end user PR strategies, coordinate resources, and share outcomes reports.
• Manage budgets with an eye to ROI, ensuring that expenses are aligned with regional goals.

Benefits

• Referral Bonuses
• Paid Sick and Vacation time
• Flexible work environment to offer work/life balance
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Wellness Program - Save up to 30% in your medical premiums
• Company Paid Life Insurance
• Affordable Short- & Long-Term Disability Insurance
• Affordable Accidental and Critical Illness Insurance
• 10 Paid holidays
• Give Back Program – Paid time off to Volunteer
• Tuition Reimbursement
• Annual Performance Reviews

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees