Patient Qualification Specialist

Apria Healthcare

235d • Remote

About The Position

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include: Medical, dental, and vision insurance, available on first working day 401(k), eligibility after one year of service Employee stock purchase plan Tuition reimbursement. The Individual Contributor will provide excellent customer service and product information, solutions and relevant details to patients and providers. Most importantly, this position provides above and beyond communication with our patients so that they feel heard, understood, valued and more connected with Apria.

Requirements

• High school degree or equivalent.
• 1-3 years' experience in healthcare/health insurance industry desired.

Nice To Haves

• Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word.
• English (reading, writing, verbal) language skills.
• Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

Responsibilities

• Evangelize our customers and turn our disgruntled patients into our biggest fans.
• Support our Field teams, Operations and Sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences.
• Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures.
• Proactively create a better patient experience.
• Be a champion of the employee experience and drive our unique company culture.
• Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture.
• Responsible for supporting hundreds of local branch offices across the country by reviewing new patients orders and documentation submitted by referral sources.
• Requests health plan authorizations/information as required; either electronically or verbally.
• Demonstrates and ability to develop business relationships within the field leadership through close collaboration, partnership, engagement and communication.
• Performs other duties as required.

Benefits

• Medical, dental, and vision insurance, available on first working day.
• 401(k), eligibility after one year of service.
• Employee stock purchase plan.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Rental and Leasing Services
• Education Level: High school or GED