Patient Procedure Scheduler - Surgery, Full-Time, Days

The University of Chicago Medicine•Tinley Park, IL

1d•Onsite

About The Position

Be a part of a world-class academic healthcare system, UChicago Medicine Medical Group, as a Patient Procedure Scheduler at our Tinley Park clinic. Here, you will work alongside our Surgical Services team. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area. At UChicago Medicine Tinley Park Ambulatory Surgery Center, our goal is to make your brief visit with us as comfortable and convenient as possible with personal care, convenience, expertise and professional quality. Because we specialize in outpatient surgery, our centers are designed with your comfort in mind. Our technology is state-of-the-art and our experienced outpatient specialists are dedicated to making sure that you are prepared for your surgery. Our outpatient surgery center is accredited by the Joint Commission and offers private convalescence rooms and has one priority – delivering outstanding patient care so that you can return to the comfort of your home for recuperation. UCM Medical Group is committed to a patient-centric, efficient health care delivery system that focuses on quality, safety, service, and operational excellence. The Patient Procedure Scheduler’s main responsibility is to work collaboratively with physicians, staff and patients in order to ensure that procedures and/or surgeries are scheduled and coordinated appropriately. The Patient Procedure Scheduler is accountable for achieving performance and service targets and metrics in a manner consistent with the Ideal Patient Experience approach and philosophy.

Requirements

Knowledge of medical terminology
Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues
Communicates effectively and professionally with patients, visitors, physicians and co-workers.
High School Diploma
Ability to balance multiple priorities and effectively handle challenging situations
Excellent verbal communication skills
Ability to use personal computers and select software applications
Successful completion of Cadence Scheduling system training and competencies

Nice To Haves

Experience in Epic-OP Time (Epic operating room scheduling module) and Vendor mate
Associate or Bachelor’s Degree

Responsibilities

Work collaboratively with physicians and staff members to schedule surgeries in Op Time
Coordinate pre and post-surgical appointments with the patient and any ancillary areas as needed
Schedule procedures/surgeries based on preapproved guidelines and protocols
Enter procedure/surgery information and update/inform physicians of schedules per protocol
Coordinate schedules with time and equipment availability; identify conflicts and adjust schedules as needed
Communicate with patients and inform them of any schedule changes
Order and coordinate delivery of special supplies and equipment, as necessary
Enter vendor information and supply into Vendormate system
Schedule Anesthesia for surgery, as necessary and per protocol
Set expectations and provide instructions for all patients pertaining to their upcoming procedure/surgery and confirm understanding
Provide pre appointment instructions, directions and messages per protocol
Respond to patient inquiries/concerns appropriately and in a timely manner
Document all messages electronically using the In Basket functionality and forward to the appropriate clinical provider
Provide service recovery with unhappy patients. Escalate patient concerns per protocol
Thank each and every caller and ask if there is any other assistance that can be provided
Other duties as assigned.