One Call- Patient Placement Specialist

Legacy Health • Portland, OR

1d • $29 - $42

About The Position

Across the Legacy community, patients turn to us for exceptional care delivered in a compassionate environment. As a key coordinator of patient placement, you ensure that each individual receives timely and appropriate care within our facilities. Your efforts help streamline ED admissions, direct admissions, and hospital-to-hospital transfers—making these transitions as smooth as possible. In everything you do, you embody Legacy’s mission: to make life better for others.

Requirements

• High School diploma or equivalent required.
• A minimum of one year of healthcare experience or equivalent education in at least one of the following areas required: Admitting, Medical Records/Health Information or applicable clerical support experience.
• Six months customer service experience required.
• Demonstrated ability to communicate clearly in the English language.
• Ability to withstand varying job pressures and organize and prioritize related tasks.
• Ability to work efficiently with minimal supervision, exercising independent judgment within stated guidelines.
• Demonstrated effective interpersonal skills which promote cooperation and teamwork.
• Excellent public relations skills and demonstrated ability to communicate in a calm, succinct, businesslike manner.
• Ability to identify alternative means of communication as needed.
• Net typing of 40 WPM and PC-based computer skills.
• Demonstrated knowledge of medical terminology.
• Familiarity with 10 key.

Nice To Haves

• A minimum of two years college education including satisfactory completion of college level Health Records coursework preferred.
• Previous registrar and third-party payor experience preferred.
• An understanding of health plan and benefit structures preferred.
• National Certification of CHAA Preferred.

Responsibilities

• Coordinate patient placement for all incoming patients across all Legacy facilities in a 24/7 operational setting
• Collaborate with hospital charge nurses and Nursing Supervisors to ensure accurate placement of: Emergency Department (ED) admits Direct admits Hospital-to-hospital transfers
• Manage all aspects of patient transfers from outside facilities into the Legacy system
• Facilitate physician-to-physician handoffs to maintain continuity of care during transfers
• Act as a liaison for internal and external physicians requesting consults, admission support, or patient information
• Monitor and track: Bed assignments and availability Unit staffing capacity Patient discharges
• Ensure accuracy of the nightly hospital census report

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED