Patient Placement Coordinator - 24 hours/every 3rd weekend, rotating holidays

Boston Medical Center•Boston, MA

18h•$25 - $30

About The Position

POSITION SUMMARY : The Patient Placement Coordinator facilitates admissions to BMC from all points of entry, including direct admissions, post-operative surgical admissions, transfers, and emergency department admissions across the health system. This role completes pre-registration workflows, care team and bed assignments, and collaborates with the Transfer Center Nurse, Flow MD, Bed Control Nurse, and other care team members to ensure appropriate patient placement and timely transfers. The Coordinator monitors the real-time BMC census in Epic, participates in daily bed huddles, and follows direction from Central Flow and Capacity Transfer Center leadership to prioritize patients as needed, including during Code Help. Additional responsibilities include collecting demographic and insurance information for transfers, completing administrative tasks, utilizing a call center telephone system to communicate with internal and external customers, maintaining patient confidentiality, supporting handoffs to reduce errors, and mentoring and training new staff. Position: Patient Placement Coordinator Department: Bed Control Schedule: Part Time, 24 hours/every 3rd weekend, rotating holidays

Requirements

High school diploma or GED required
2 to 4 years of prior healthcare experience required; or equivalent combination of education and experience.
Decision Making: demonstrates ability to make sound and timely decisions that are guided by precedents, policy & procedure and overall goals and objectives, is able to choose the best course of action based on analysis of available information, and can develop alternative courses of action
Problem Solving: demonstrates ability to address a wide variety of clinical, operational and social issues that arise by analyzing the situation and applying critical thinking skills to implement a solution
Communication Skills: demonstrates the ability to articulate thoughts and present complex clinical and operational information using oral, written, and non-verbal communication skills, able to employ active listening skills to gain clarity, having the ability to gather and deliver information in person, in writing, and electronically/digitally
Computer/technology Skills: demonstrates ability to access and enter data from EPIC EHR, excel, Microsoft word, Microsoft outlook, web based shared drives
Team Work: Demonstrates the ability to work with others toward a shared goal, share responsibility and rewards with team members, having the ability to recognize combined actions of the group leads to overall success of the team
Ability to demonstrate respect, empathy, and professionalism while fostering an inclusive, collaborative environment and adapting to challenges to achieve positive outcomes

Nice To Haves

Associates degree in healthcare related field preferred
Proficiency in medical terminology required

Responsibilities

Facilitates admissions to BMC for patients from all modes of entry into BMC including direct admissions/ bed reservations, post-operative surgical admissions, BMC transfers, and emergency department admissions across the health system
Completes the pre-registration workflows for all direct admissions and transfers.
Completes care team and bed assignments based on level of care, patient placement and care team regionalization guidelines.
Collaborates with the Transfer Center Nurse, Flow MD and care team resident as needed to ensure safe and appropriate distribution of patients
Collaborates with the Bed Control Nurse to arrange timely transfer of patients to and from intensive care units as well as intermediate care units
Collaborates with bed control nurse to complete administrative tasks associated with inpatient transfers including but not limited to data collection of patient demographics, insurance, guarantor, information. May work with patient, family members, referring institution and/or other agencies to obtain accurate demographic and registration information
Carries out direction from Bed Control Nurse, Central Flow Unit and Capacity Transfer Center Leadership to prioritize/re-prioritize patients on an as needed basis and especially when operating in Code Help status
Monitors real-time BMC census; communicates with patient care units to ensure correct admission, discharge, and transfer information is reflected in Epic
Utilizes a call center type telephone system and maintains multiple lines for internal and external customers including but not limited to BMC leadership, physicians, nurses and patients; always communication in a courteous and professional manger while maintaining strict patient confidentiality
Participates in daily bed huddles to assess occupancy/capacity needs as well as convey physician care team status and share essential operational information needed to ensure appropriate patient placement
Utilizes standardized hand off tool to reduce avoidable errors, streamline essential information, and avoid a disruption of bed and care team assignment during change of shift
Serves as mentor for new employees and serves as an active participant in training new team members.
Answers multi-telephone lines in a polite and courteous manner, dealing with all internal and external customers looking for patient information, while maintaining patient confidentiality.