Patient Placement Coordinator - Patient Placement Center - Rotating Weekends (3PM - 11PM)

University of Texas Medical Branch (UTMB)•Galveston, TX

About The Position

The Patient Placement Coordinator collects and analyzes data on patient admissions, transfers and bed availability in specified clinical areas to improve patient care and maximize bed utilization.

Requirements

Associate’s degree (or equivalent years of related experience)
Two (2) years of related experience or 2 years of customer service

Nice To Haves

Two (2) years of experience directly related to patient placement

Responsibilities

The Patient Placement Coordinator facilitates throughput from all admission sources via appropriate bed placement.
Identify and assign beds for all admissions from various access points to include: the Emergency Department, Day Surgery, Ambulatory Clinics, pre-admission and same day admissions, from home, transfer from ICU as well as interfaculty hospital direct admissions through the Transfer Center.
Responsible for facilitating patient assignments and communicates regularly with the Clinical Operations Administrator (COA) all bed placement need issues so that they can address promptly.
Perform data entry of patient accounts, including but not limited to, correct admission source, admit reason, correct treating service/team, correct admitting and attending faculty and resident as well as correct admission status.
Enters admission status orders into the EPIC electronic medical record.
Answers calls and provides high level customer service in all interaction with internal and external customers.
Maintains patient confidentiality regarding access to patient and other clinical information via email, computer and fax.
Addresses concerns of patients and provides service recovery and escalates issues to appropriate chain of command as needed.
Enters bed request and bed assignment information into the ED EPIC Track Board for prompt communication of bed placements.
Monitors census and bed clean status in the Bed Tracking system and coordinates request for STAT cleans as required.
Provides department Business Operations Manager or designee updates regarding placement needs.
Is able to cross function to facilitate interfacility transfers in the absence of the Transfer Coordinator to ensure interfacility transfer referrals as well as transfers from the Emergency Department are in compliance with EMTALA regulations.
Prioritizes and completes all work in an accurate, effective and efficient manner.
Participate in team meetings/activities and supports the philosophy and goals of the team/department.