Patient & Physician Services Specialist
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About The Position
Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with our FDA-approved medical device, designed to reduce OSA severity for those who cannot tolerate or get consistent benefit from CPAP. Inspire Medical Systems is committed to enhancing patients' lives through sleep innovation. We are steadfast in our commitment to prioritize patient outcomes, act with integrity and lead with respect. With positive persistence at our core, we are committed to all those we serve. The mission of the Patient and Physician Services team is to create life-long, loyal patients for Inspire by providing excellent service directly to patients, health care professionals (HCPs), and employees. Specialists in this role will have daily interactions with current Inspire patients, Inspire employees, and HCPs regarding device function, addressing clinical inquiries, and other technical questions and troubleshooting. Patient Services Specialists are the first point of contact for patients implanted with Inspire therapy and are often the liaison between field employees and HCPs. Interactions may occur via telephone, email, text, chat, mail, fax, and in-person. Follow-up communications and/or research is often necessary to effectively assist in fulfilling the request.
