Patient Outreach Specialist
About The Position
The Patient Outreach Specialist plays a crucial role in enhancing patient experiences and driving business growth at ForMotion. This position requires a highly motivated individual with strong communication, organizational, and problem-solving skills. The ideal candidate will be responsible for providing exceptional customer care, managing patient onboarding, implementing DTC marketing strategies, and fostering strong relationships with both existing and potential patients. ForMotion is a global network of Orthotic & Prosthetic patient care clinics providing exceptional care through award-winning mobility solutions and world-class healthcare professionals. ForMotion is a global network of Orthotic & Prosthetic patient care clinics. While each practice is unique, with clinical freedom and flexibility to make the right decisions based on the patient’s needs, we are equally aligned in our commitment to improve people’s mobility. You will be joining an organization that is directly transforming prosthetics care, through improving access to the world’s most groundbreaking prosthetic innovations, while delivering exceptional care above all other measures. ForMotion is part of the Embla Medical family, which includes Össur, who have been product innovators and industry leaders for over 50 years.
Requirements
- Bachelor’s degree preferred
- Two years of inside sales: account management/relationship development
Responsibilities
- Provide superior customer service, proactively addressing issues and anticipating potential challenges.
- Develop and manage newly amputated patients, guiding them through the clinic onboarding process.
- Implement Direct to Consumer marketing plans to attract and engage new patients.
- Work closely with Business Development Managers to plan and organize patient meetings.
- Contact potential new patients referred by various sources, including outside leads, doctor's orders, and insurance information.
- Proactively reach out to existing patients to maintain engagement and address potential concerns.
- Utilize customer feedback to identify opportunities for process improvement and project development.
- Research and implement strategies to enhance customer engagement and satisfaction.
- Respond promptly to all voicemails, emails, and internal customer inquiries within four hours.
- Provide backup support to team members as needed.
- Adhere to departmental standards for call resolution and minimize voicemail usage.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
