Patient Outreach Specialist

Össur•Orlando, FL

79d

About The Position

The Patient Outreach Specialist plays a crucial role in enhancing patient experiences and driving business growth at ForMotion. This position requires a highly motivated individual with strong communication, organizational, and problem-solving skills. The ideal candidate will be responsible for providing exceptional customer care, managing patient onboarding, implementing DTC marketing strategies, and fostering strong relationships with both existing and potential patients.

Requirements

Bachelor’s degree preferred
Two years of inside sales: account management/relationship development

Responsibilities

Provide superior customer service, proactively addressing issues and anticipating potential challenges.
Develop and manage newly amputated patients, guiding them through the clinic onboarding process.
Implement Direct to Consumer marketing plans to attract and engage new patients.
Work closely with Business Development Managers to plan and organize patient meetings.
Contact potential new patients referred by various sources, including outside leads, doctor's orders, and insurance information.
Proactively reach out to existing patients to maintain engagement and address potential concerns.
Utilize customer feedback to identify opportunities for process improvement and project development.
Research and implement strategies to enhance customer engagement and satisfaction.
Respond promptly to all voicemails, emails, and internal customer inquiries within four hours.
Provide backup support to team members as needed.
Adhere to departmental standards for call resolution and minimize voicemail usage.