Patient Outreach Representative
About The Position
At P3 Health Partners , our Patient Outreach Representatives are the front line of patient engagement—and the driving force behind improving access to care. If you thrive in a fastâpaced, highâvolume environment, enjoy talking with people all day, and have a natural ability to influence decisions while delivering excellent service, this role is for you. This position blends relationshipâbased outreach, consultative conversations, and performance metrics —perfect for candidates with a sales mindset who want meaningful work that helps patients live healthier lives. This role is 100% onâsite . As a Patient Outreach Representative, you will actively engage our Medicare Advantage members by phone, guiding them toward the care and resources they need while delivering a personalized, highâquality experience.
Requirements
- High school diploma, GED, or equivalent experience
- 1+ year of customer service, call center, or phoneâbased experience
- Comfortable handling high call volumes and backâtoâback conversations
- Strong verbal communication, active listening, and objectionâhandling skills
- Working knowledge of Microsoft Outlook, Teams, and Excel
- Ability to work onâsite, fullâtime
Nice To Haves
- Bilingual English/Spanish
- Outbound or inbound call center experience
- Healthcare or insurance industry experience
- Familiarity with Medicare, HMO, or managed care environments
- Experience working toward performance goals or KPIs
Responsibilities
- Manage 60+ inbound and outbound calls daily in a dynamic, metricsâdriven call center environment
- Build rapport quickly and confidently guide patients to take the next step in their care
- Educate patients on Medicare Advantage benefits , preventive screenings, and chronic condition support
- Drive scheduling outcomes by booking office visits, inâhome assessments, and mobile clinic appointments
- Identify patient needs, address concerns, and remove barriers to care (including coordinating transportation)
- Serve as a trusted resource by connecting patients to internal programs and support services
- Accurately document interactions and outcomes in our CRM system
- Consistently meet or exceed call volume, quality, and performance benchmarks
- Multitask effectively using dual monitors, multiple systems, and realâtime scripting tools
- Collaborate with internal teams to ensure a seamless patient experience
- Take on additional responsibilities as needed to support team success
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
