Patient Outreach Coordinator (Bilingual)

Cosan Group

1d • $17 - $21 • Remote

About The Position

Cosán Group is committed to delivering excellence in preventive care services for at-risk older adults, supporting successful aging in place. As part of our team, you will help enhance overall health outcomes by connecting eligible patients with valuable care management services, including Chronic Care Management (CCM) and, Behavioral Health Integration (BHI). Join a mission-driven, supportive team that values your expertise and career growth.

We’re looking for a compassionate, patient-focused individual with strong communication skills to educate patients about their healthcare options and enroll them in programs that best meet their needs. The ideal candidate has knowledge of healthcare terminology, excels at navigating multiple systems while engaging with patients, and thrives in a goal-oriented environment. Bilingual (Spanish/English) candidates are highly valued!

Patient Education & Enrollment -
Educate patients over the phone about insurance-sponsored programs that can help manage their chronic conditions.
Introduce supplementary services such as CCM, BHI and, Principal Care Management (PCM).
Meet or exceed daily call expectations and enrollment goals.
Patient Advocacy & Support
Empower patients by guiding them in their healthcare journey and advocating for their needs.
Utilize active listening skills to address patient concerns, provide solutions, and ensure they understand their healthcare options.
Documentation & Collaboration
Document all patient interactions accurately and compliantly in the electronic record system.
Work collaboratively with a supportive and mission-driven team.
Performance Expectations
Minimum average of 12-15 call attempts per hour.
Minimum of 2 average enrollments per hour.
Maintain minimum Quality Assurance (QA) metrics related to compliant use of scripting and documentation.

Requirements

• Entry-level work experience in a customer service, sales, healthcare enrollment, or call center role.
• Bilingual Spanish/English.
• Intermediate to advanced computer skills with proficiency in Microsoft Outlook and Office.
• Strong problem-solving, organizational, and time-management skills.
• A positive attitude with the ability to adapt quickly to new processes and priorities.
• Must reside in the United States.
• High-speed broadband internet and private home workspace required.
• Must complete a company-provided internet speed test confirming minimum 50 Mbps download / 5 Mbps upload.

Nice To Haves

• Previous experience in sales, enrollment, or telephonic customer service role.
• Familiarity with CMS CCM/PCM guidelines and care management principles.

Responsibilities

• Educate patients over the phone about insurance-sponsored programs that can help manage their chronic conditions.
• Introduce supplementary services such as CCM, BHI and, Principal Care Management (PCM).
• Meet or exceed daily call expectations and enrollment goals.
• Empower patients by guiding them in their healthcare journey and advocating for their needs.
• Utilize active listening skills to address patient concerns, provide solutions, and ensure they understand their healthcare options.
• Document all patient interactions accurately and compliantly in the electronic record system.
• Work collaboratively with a supportive and mission-driven team.
• Minimum average of 12-15 call attempts per hour.
• Minimum of 2 average enrollments per hour.
• Maintain minimum Quality Assurance (QA) metrics related to compliant use of scripting and documentation.

Benefits

• Paid Time Off + Company Holidays.
• Medical, Dental, Vision Insurance.
• Complimentary Life Insurance.
• 401(k) Plan.
• Optional Short-Term, Long-Term Disability, Critical Illness & Accident coverage.
• Employee Assistance Program including mental health resources.
• Company-provided equipment (laptop, monitor, headset, etc.).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed