Patient/Outpatient Services Coordinator

Kootenai Health • Cda, ID

82d

About The Position

The Patient/Outpatient Services Coordinator is responsible for coordinating activities related to scheduling patients and procedures, referrals, prior authorizations, and insurance paperwork with a strong focus on customer service. This role is essential in ensuring that patients receive comprehensive and compassionate cancer care at Kootenai Clinic, which serves as the regional cancer treatment center for northern Idaho, eastern Washington, and western Montana. The clinic aims to minimize the difficulties patients face during treatment by offering services in multiple locations: Coeur d'Alene, Post Falls, and Sandpoint.

Requirements

• High school diploma OR equivalent preferred
• Experience working in medical office preferred
• Working knowledge of medical terminology, confidentiality, HIPAA and electronic health record systems preferred
• Two years' experience as a Health Unit Coordinator, Administrative Assistant, Scheduler; or an equivalent combination of related education and experience required

Responsibilities

• Complies with all Kootenai Health confidentiality and HIPAA standards
• Functions as the communication center for the unit/clinic regarding all patient care, patient location, and patient activities, and can provide information and direction as needed
• May enter orders, procedures, labs, and multiple tests regarding the care of patients while in the outpatient areas
• Ensures patient demographics and insurance information is maintained in appropriate scheduling systems
• Communicates basic financial policies pertaining to insurance coverage, collects copays, deductibles, and self-pay payments
• Obtains referrals and pre-authorizations as required and processes charges
• Generates reports, handles multiple projects, and prepares and monitors invoices and expense reports per leadership
• Familiar with standard concepts, practices, and procedures within the field
• Regular and predictable attendance is an essential job function
• Competent to meet age specific needs of the unit assigned

Benefits

• Comprehensive medical plan options with fully paid employer premiums for full-time employees
• Affordable part-time premiums for part-time employees
• Voluntary benefits including dental, vision, life, and pet insurance
• Well-being resources and telemedicine service options for all employees
• Tuition assistance program available after 90 days
• Retirement plans with employer matching contributions based on years of service
• Competitive salaries with night, weekend, and PRN shift differentials
• Award-winning wellness program including onsite financial seminars and coaching
• Employee discounts at The Wellness Bar, PEAK Fitness, and more
• Robust employee referral program

What This Job Offers

• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees