Patient Operations Support Specialist

Healthspan•Santa Monica, CA

8d•$27 - $28•Remote

About The Position

We are seeking a highly motivated and detail-oriented remote Patient Operations Support Specialist to join our team in the telehealth longevity space. In this role, you will serve as a key point of contact for patients, ensuring they receive timely, accurate, and compassionate support as they navigate our innovative longevity programs. You will play a critical role in delivering a high-quality patient experience by managing inquiries, coordinating care-related workflows, resolving issues, and supporting operational processes across our telehealth platform. This is a hands-on role ideal for someone who thrives in fast-paced environments, values precision, and is deeply motivated by helping patients achieve meaningful health outcomes.

Requirements

Bachelor’s degree in Business, Healthcare Administration, Information Technology, or a related field (or equivalent experience)
2–4 years of experience in a customer support, patient support, or operations role (telehealth, healthcare, or software preferred)
Hands-on experience using Zendesk or similar customer support platforms
Strong understanding of customer service fundamentals with the ability to handle sensitive or complex patient situations
Excellent written and verbal communication skills
High attention to detail with strong organizational and follow-through skills
Ability to work cross-functionally with clinical, technical, and operations teams
Comfortable working with digital tools, internal systems, and evolving processes in a very fast-paced startup

Nice To Haves

Experience supporting patients or customers in a healthcare, telemedicine, or regulated environment
Familiarity with healthcare workflows, labs, prescriptions, or patient portals
Experience contributing to knowledge bases, FAQs, or self-service resources
Exposure to CRM tools or support platforms beyond Zendesk (e.g., Salesforce, Freshdesk)
Ability to manage multiple priorities in a dynamic, startup environment
Interest in longevity science, preventive medicine, or healthcare innovation

Responsibilities

Serve as a frontline support resource for patients via email, chat, phone, and other support channels
Respond to patient inquiries related to appointments, prescriptions, labs, program logistics, and platform usage
Triage and resolve patient issues efficiently, escalating clinical or technical concerns to appropriate internal teams when needed
Coordinate closely with clinical staff, operations, and engineering to ensure seamless patient experiences
Document patient interactions clearly and accurately within Zendesk and related systems
Support incident-related communication by helping keep patients informed during system or service disruptions
Contribute to the development and maintenance of internal documentation, FAQs, and patient-facing knowledge base content
Identify recurring issues or friction points and proactively suggest process improvements
Ensure compliance with patient privacy, security, and healthcare-related best practices