Patient Operations Specialist - Multi-Site

Central Oregon Pediatric Associates•Bend, OR

11d

About The Position

Patient Operations Specialist- Resource for Bend and Redmond Clinics The Opportunity At COPA, our Patient Operations Specialists are the warm and approachable team members who help keep our pediatric clinic running smoothly every day. As a key member of the Patient Operations team, you’ll support children and families by scheduling appointments, welcoming patients at check-in and check-out, and helping families navigate COPA’s patient portal. This role blends organization, technology, and compassion, requiring attention to detail, comfort with healthcare systems, and an understanding of policies that protect our patients. Most importantly, you’ll help create a warm, inclusive, and family-friendly environment where every patient feels cared for and supported. The Company Central Oregon Pediatric Associates (COPA) has been caring for kids and families in Central Oregon for over 50 years, building lifelong relationships and helping children thrive from newborns to teens. Our mission is to provide exceptional, right-fit care for kids at every age and stage, and our vision is to improve the health of all kids in our community. We do this in a welcoming, inclusive environment where collaboration, openness, play and accountability are part of how we care, not just what we do. At COPA, you’ll work alongside people who value kindness, teamwork, and earning families’ trust every single day. The Job • Embrace the mission, vision, and values of Central Oregon Pediatric Associates (COPA) • Greeting and Welcoming Customers with exceptional customer service in person and by phone • Registration information verification in person and by phone • Checks in patient properly and thoroughly without errors • Listens to patient thoroughly while making them feel welcomed and without disrupting them while speaking • Fills in all required fields within EMR to ensure quality care • Clear communication with staff across all departments to ensure proper daily flow • Scanning and labeling documents into the proper locations • Handing out correct forms and release of information to patients and parents for proper flow for providers and clinical staff • Answering and transferring calls correctly • Creating encounters to clinical departments, providers, and other departments efficiently • Scheduling future and same day appointments correctly (repeating date, time & location correctly) • Insurance verification and knowledge of insurances • Maintaining Patient Portal/ My Health appointments and assisting to help create accounts for families • Delivering labs and faxes the appropriate areas • Restocking forms as needed • Collection of money and copays by phone and collect in person, posting payments correctly and balancing tills • Quality assurance of fee slips for processing • Audits accounts for accuracy • Proper follow through with follow up appointments/check out • Relays appropriate appointment detail and financial information to patients prior to appointments • Exercises problem-solving and conflict resolution within provider schedules • Knowledge of HIPAA & rules for medical records regulations • May be asked to participate in the training program for all new hires • May be required to travel between COPA clinics and business office • Performs other related work as directed by immediate supervisor

Requirements

High School diploma or equivalent required
Three years of customer service experience required, clerical experience in clinical setting preferred. Intermediate and advanced phone, verbal and computer skills. Ability to work well under pressure with minimal supervision. Flexibility and willingness to handle a variety of tasks. Ability to handle the changing needs of the department and organization
Must be flexible and willing to work any COPA site during the evenings, weekdays and weekends as needed by organization for coverage purposes
Epic EMR experience preferred. Proficient with Microsoft Office Suite

Nice To Haves

Recognized certifications include: AHIMA - RHIT, AAPC - CPC, OHA - HCI Qualified or Certified Interpreter. (Not required for role.)
Bilingual in Spanish and English a plus

Responsibilities

Embrace the mission, vision, and values of Central Oregon Pediatric Associates (COPA)
Greeting and Welcoming Customers with exceptional customer service in person and by phone
Registration information verification in person and by phone
Checks in patient properly and thoroughly without errors
Listens to patient thoroughly while making them feel welcomed and without disrupting them while speaking
Fills in all required fields within EMR to ensure quality care
Clear communication with staff across all departments to ensure proper daily flow
Scanning and labeling documents into the proper locations
Handing out correct forms and release of information to patients and parents for proper flow for providers and clinical staff
Answering and transferring calls correctly
Creating encounters to clinical departments, providers, and other departments efficiently
Scheduling future and same day appointments correctly (repeating date, time & location correctly)
Insurance verification and knowledge of insurances
Maintaining Patient Portal/ My Health appointments and assisting to help create accounts for families
Delivering labs and faxes the appropriate areas
Restocking forms as needed
Collection of money and copays by phone and collect in person, posting payments correctly and balancing tills
Quality assurance of fee slips for processing
Audits accounts for accuracy
Proper follow through with follow up appointments/check out
Relays appropriate appointment detail and financial information to patients prior to appointments
Exercises problem-solving and conflict resolution within provider schedules
Knowledge of HIPAA & rules for medical records regulations
May be asked to participate in the training program for all new hires
May be required to travel between COPA clinics and business office
Performs other related work as directed by immediate supervisor