Patient Operations Associate - Care Delivery

Wider Circle

8d•$22 - $25

About The Position

Wider Circle is a mission-driven healthcare organization working to improve health outcomes for older adults and complex populations by addressing social and clinical barriers to care. Through trusted relationships and community-based support, we partner with health plans and local organizations to help members navigate healthcare, stay engaged in care, and live healthier lives. We are launching a new clinical pilot that integrates physicians, care navigators, and community support teams to create a more coordinated and human approach to care. The Role: We are looking for a Patient Operations Associate to be the primary point of contact and logistical driver for our members. In this role, you own the "Everything Surrounding Care" space—ensuring that from the moment a referral arrives, the patient has everything they need to successfully meet with their clinician. As a startup, we move fast. This role is for someone who loves to solve puzzles, thrives in a high-volume environment, and is comfortable with their daily tasks evolving as we build better systems.

Requirements

1–3 years of experience in a patient-facing, high-volume administrative, or customer success role (Healthcare experience is a plus, but a "service-first" mindset is required).
Technical Native: You can navigate multiple software tools (Slack, EMRs, Google Suite) simultaneously without breaking a sweat.
Exceptional Communication: You are comfortable on the phone and in writing—able to explain complex insurance or tech issues with empathy and clarity.
Detail Obsessed: You notice the missing signature or the transposed phone number that others might miss.
The "Startup Spirit": You are comfortable with ambiguity and excited by the chance to help define a role as we grow.

Responsibilities

The "First Impression": Conduct rapid outreach to new referrals, welcoming them to the program and setting the tone for their care journey.
Intake & Eligibility (The VOB): Perform Verification of Benefits (VOB) and confirm program qualification to ensure a seamless billing path.
The Calendar Lead: Own the scheduling and rescheduling loop. You are responsible for ensuring patients show up for their E/M visits and resolving "no-show" hurdles.
Tech Troubleshooting: Act as a "Member Concierge," helping patients navigate our platform, sign consents, and fix audio/video issues before their appointments.
Data Integrity: Maintain a "Zero Inbox" mentality within our Case Management Systems, ensuring every interaction is documented for clinical continuity and reimbursement.
Startup Agility: Assist the Operations team in testing new workflows, documenting "what works," and taking on special projects as the company scales.