(Part-Time) Virtual Patient Onboarding & Call Center Associate
About The Position
Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platformâremoving barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better. Join our amazing team and start your career with Luna as a Part- Time Onboarding Associate! Are you ready to kick-start your career in a dynamic and rewarding role? Luna Physical Therapy is seeking a motivated and customer-oriented individual to join us as an Onboarding Associate. As an Onboarding Associate, you will be the first point of contact for our new and existing patients, responsible for answering incoming calls and scheduling appointments with our network of physical therapists. We are looking for someone part time who can work efficiently, demonstrate exceptional communication skills, and maintain a high level of professionalism to ensure outstanding customer service and patient satisfaction. Join Luna and be a part of our mission to deliver quality care and support to our patients.
Requirements
- 1+ year of Office Administration experience in a technologyâenabled or fastâpaced environment
- Strong customer service and interpersonal communication skills, with the ability to support patients and providers across digital channels
- Call/Contact center or highâvolume communication experience
- Proficiency with Google Suite and the ability to quickly learn new digital platforms, onboarding systems, and workflow tools
- Exceptional attention to detail with consistent accuracy in data entry and electronic record management
- Ability to multiâtask and prioritize in a highâtech, fastâmoving operational environment
- High School Diploma or equivalent
- Authorized to work in the U.S. without restrictions
- Reliable highâspeed internet is required to ensure uninterrupted performance in a remote setting
Responsibilities
- Manage digital registration, scheduling, and rescheduling workflows for new and existing patients across virtual platforms.
- Maintain accurate electronic records by collecting, verifying, and communicating key patient information, including identification, history, insurance details, missedâappointment policies, therapist arrival instructions, and digital intake forms.
- Receive, triage, and coordinate inbound calls from healthcare providers using callâcenter and telehealth communication systems.
- Proactively engage patient leads through outbound calls, emails, and techâenabled followâup tools to support timely onboarding and conversion.
Benefits
- Part time hours - Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance.
- A fun collaborative and supportive work environment with a fast-growing, innovative company.
- Realistic growth opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
