Patient Office Representative I - Thousand Oaks

City of Hope•Thousand Oaks, CA

43d

About The Position

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. As a successful candidate, you will: Duties & Responsibilities Customer service: Receives and greets patients in a friendly manner. Promptly answers the telephone, direct calls, takes messages and responds to routine questions. Interacts with patients, family members and the public courteously and according to established standards. Maintain a positive image and deliver high customer service to patients, families, the general public, and all other City of Hope employees. Provide service recovery as needed, escalating complicated issue to a supervisor. Registration: Check-in patients for appointments and troubleshoot patient information issues as needed. Collect copays, properly reconciles payments, and prepare month-end deposits. Performs insurance verification functions and link authorizations to visits, tests, or procedures. Ensure the patient chart has all the required paperwork prior to the patient’s procedure. Verify and document any changes to patient demographics and update insurance at each visit Scheduling: Schedule all patient appointments (including hospital and office follow-ups). Call patients to confirm, cancel or reschedule appointments. Assist patients with telehealth technology. Provides prompt communication of schedule changes to appropriate individuals including supervisors and clinical staff Quality Assurance: Maintains appropriate level of productivity and accuracy for work performed based on department standards. Maintains thorough knowledge of policies, procedures, and standard work within the department to successfully perform duties on a day-to-day basis. Administrative and Clerical tasks: Responsible for sending and receiving packages from deliveries. Processing of incoming and outgoing mail. Sending and delivering fax messages. Photocopying, scanning, collating, and filing documents. Maintain office inventory and equipment. Participates and attends all staff meetings If providing care within the City of Hope COMPASS Program (Cancer Outreach through Mobile Prevention and Screening Services): You will provide care via a mobile ambulatory care setting. This position requires travel. Other Duties as Assigned

Requirements

High school diploma or equivalent
One year in a high-volume customer service-related field with direct interaction with customers.

Nice To Haves

One year as a medical office receptionist in a clinic or hospital setting.

Responsibilities

Receives and greets patients in a friendly manner.
Promptly answers the telephone, direct calls, takes messages and responds to routine questions.
Interacts with patients, family members and the public courteously and according to established standards.
Maintain a positive image and deliver high customer service to patients, families, the general public, and all other City of Hope employees.
Provide service recovery as needed, escalating complicated issue to a supervisor.
Check-in patients for appointments and troubleshoot patient information issues as needed.
Collect copays, properly reconciles payments, and prepare month-end deposits.
Performs insurance verification functions and link authorizations to visits, tests, or procedures.
Ensure the patient chart has all the required paperwork prior to the patient’s procedure.
Verify and document any changes to patient demographics and update insurance at each visit
Schedule all patient appointments (including hospital and office follow-ups).
Call patients to confirm, cancel or reschedule appointments.
Assist patients with telehealth technology.
Provides prompt communication of schedule changes to appropriate individuals including supervisors and clinical staff
Maintains appropriate level of productivity and accuracy for work performed based on department standards.
Maintains thorough knowledge of policies, procedures, and standard work within the department to successfully perform duties on a day-to-day basis.
Responsible for sending and receiving packages from deliveries.
Processing of incoming and outgoing mail.
Sending and delivering fax messages.
Photocopying, scanning, collating, and filing documents.
Maintain office inventory and equipment.
Participates and attends all staff meetings
Provide care via a mobile ambulatory care setting.