Patient Observation Tech - Medical Center - Full time (nights)

Houston Methodist•Houston, TX

5d•Onsite

About The Position

Patient Observation Tech Full-time opportunity(Night shift): (3), 12-hour shift per week Works on-site at our Medical Center location in our Virtual Operations Center-(6550 Fannin Houston, TX 77030) Competitive Pay Self-Scheduling available in 6-week increments Some holidays required Cutting-edge, innovative work environment Collaborative work with all of our system hospitals This is a great opportunity for nursing students At Houston Methodist, the Patient Observation Tech position is responsible for demonstrating basic knowledge and skills necessary to communicate appropriately and provide continuous, electronic observation and surveillance of assigned age-specific, diverse patient population, assisting in the delivery of patient care and services. This position verbally redirects the patient from engaging in at-risk behaviors and summoning nursing staff when patient requires assistance, and reports observations and patient problems to the licensed nurse. The Patient Observation Tech position practices Patient and Family-Centered Care in concert with Houston Methodist ICARE values. Houston Methodist Standard PATIENT AGE GROUP(S) AND POPULATION(S) SERVED Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity. HOUSTON METHODIST EXPERIENCE EXPECTATIONS Provide personalized care and service by consistently demonstrating our I CARE values: INTEGRITY: We are honest and ethical in all we say and do. COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs. ACCOUNTABILITY: We hold ourselves accountable for all our actions. RESPECT: We treat every individual as a person of worth, dignity, and value. EXCELLENCE: We strive to be the best at what we do and a model for others to emulate. Practices the Caring and Serving Model Delivers personalized service using HM Service Standards Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words) Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Requirements

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
Six months of direct patient care experience or enrolled in a school of nursing program with a completed first clinical rotation
BLS - Basic Life Support or Instructor (AHA)
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Demonstrates understanding and proficiency of the use of the AvaSys TeleSitter Solution software and navigates a windows-based environment
Demonstrate ability to maintain poise under stress
Completes required continuous training and education, including department-specific requirements

Responsibilities

Promotes a positive work environment with the interprofessional care team.
Participates in teamwork by responding positively to requests for assistance.
Works well with others to make contributions to the work effort as a whole and facilitates problem resolution.
Interacts with peers, staff and patients in a supportive and respectful manner.
Encourages open communication to achieve mutual understanding. Communication is positive and professional.
Collaborates with all members of the interprofessional team by actively communicating and reporting pertinent patient care information in a clear and timely manner.
Provides contributions towards improvement of department scores for turnover/retention/employee satisfaction on unit-based scorecard, i.e. peer-to-peer accountability.
Functions as a liaison between patients, families and staff to troubleshoot and resolve telesitter issues.
Responds quickly, logically and patiently to questions or requests from patients and hospital staff.
Organizes daily work flow, problem-solves basic and routine matters, and prioritizes simultaneous situations, seeking guidance and assistance from preceptor, licensed nurse, or management when needed.
Maintains visual observation of assigned patients at all times and verbally redirects patients over digital 2-way audio device.
Delivers AvaSys Mobile Carts to patient rooms, sets up the unit, and assists with testing of the unit's position, camera, and audio speaker.
Contributes towards improving department scores for patient satisfaction on unit-based scorecard through peer-to-peer accountability, i.e. shift handoff/report.
Communicates with interdisciplinary team and responds quickly to patient behavioral changes
Reports observations, conditions and problems of patients to licensed personnel to achieve desired patient outcomes.
Provides for the privacy of patients and families, keeping the safety of the patient in mind.
Provides appropriate hand-off at change of shift at patient bedside to communicate and collaborate, promoting patient-centered care.
Seeks help and/or advice as soon as possible when patient appears to pose a threat to themselves or others.
Participates in a collaborative identification and reporting of patient safety issues.
Contributes towards improving quality and safety scores on the unit-based scorecard, through peer-to-peer accountability.
Uses resources efficiently; does not waste supplies.
Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime.
Utilizes time between heavy workloads efficiently and helps other team members.
Seeks guidance and validation of knowledge base, skill level and decision making as necessary, especially in areas of question, from preceptor and assigned licensed personnel.
Completes and updates the individual development plan (IDP) on an on-going basis.
Offers innovative solutions through participation in performance improvement projects and shared governance activities.