About The Position

We are hiring immediately for full time and part time PATIENT OBSERVATION LEAD positions at Inova Fair Oaks Hospital. This role is the team leader of Patient Observation associates and assists the department’s managers in the successful operation of the Patient Observation and Transport Program. This job is responsible for the safe, timely and accurate observation of patients who cannot be left unattended.

Requirements

  • Prior customer service experience is preferred.

Responsibilities

  • Leads daily work of other Patient Observation Associates.
  • Communicates with associates, resources staffing, client staff and leadership, as appropriate.
  • Coordinates associate assignments, as specified.
  • Performs and/or ensures float break coverage, to support associates at offsite accounts, where/when applicable.
  • Communicates policies and procedures to ensure compliance, standardization, and processes for improvement.
  • Completes shift reports, break sheets, and associate patient assignments to ensure coverage and support, as appropriate.
  • Must be able to perform all duties of Patient Observation Associates.
  • Cross-trained in Patient Transport and/or other departments when/where applicable.
  • Performs other duties as assigned.

Benefits

  • Retirement Plan
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Critical Illness Insurance
  • Accident Insurance
  • Hospital Indemnity Insurance
  • Legal Services
  • Choice Auto and Home Program
  • Medical
  • Dental
  • Vision
  • Life Insurance/AD
  • Disability Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
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