Patient Navigator
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About The Position
The Patient Navigator leads the day-to-day efforts of welcoming new patients to OSF, which includes aligning patients with the right provider in the right location and scheduling them at the right time. In addition, the Patient Navigator serves as a resource to patients and departments to provide guidance for services that support population health management initiatives including ACO outreach and various campaigns that link the patient up with the right provider and service. Performs essential Patient Navigator functions to bridge OSF Urgo, Emergency Department, OSF OnCall and OSF inpatients without a Primary Care Provider (PCP) to a PCP who meets the patients’ needs and preferences. The Patient Navigator is part of the Saint Gabriel Digital Experience team that uses technology and outstanding customer service to bridge the needs of the patients we serve and create value. Understands the connection of patient experience with patient loyalty and integrates service excellence with each patient interaction. Provides exceptional customer service and collaborates with other departments to provide an exceptional patient experience. Assists, when needed, with referrals services.
