Patient Navigator

Bedford Stuyvesant Family Health Center•Brooklyn, NY

13d•$18 - $20•Onsite

About The Position

The Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) that serves all of the primary health care needs of families in the heart of North and Central Brooklyn. Our mission is to provide the most professional, courteous and highest quality health care, with dignity, to those we serve, especially the undeserved population, without regard for ability to pay. We are seeking a Patient Navigator to join our team. This on-site position plays a vital role in ensuring patients feel supported, informed, and cared for throughout their treatment journey. The role includes regular travel to our clinic locations and combines patient communication with administrative coordination.

Requirements

Excellent communication and organizational skills
A compassionate, proactive approach to patient care
Willingness to travel between locations regularly
Self-disciplined: reliable and responsible
Proficiency in English.
Commitment to providing quality health care services to all
Demonstrated commitment to working with patients and staff from a wide range of ethnic, economic, cultural and social backgrounds
Excellent communication and organizational skills
Professional demeanor
Associate degree or certification equivalent and a minimum of 3 years’ job-related experience.
HS Diploma with 3 years’ relevant experience will also be considered.

Nice To Haves

Experience in healthcare, customer service, or mental health settings preferred
Bilingual skills are an advantage

Responsibilities

Serving as a primary point of contact for new and existing patients, answering questions and providing clear, empathetic information about treatment and scheduling.
Assist with related activities, including scheduling of patients, escorting to testing area etc.
Assists all patients with Kiosk registration and uses and liaises with the front desk team to rectify any problems encountered by our clients.
Greeting patients on their first visit and offering in-person support across clinic sites
Assists all patients with Kiosk registration and uses and liaises with the front desk team to rectify any problems encountered by our clients.
Registering patients, verifying insurance, and managing key administrative processes
Tracking patient progress during the induction phase and following up on any missed or delayed sessions
Assisting with care coordination, therapist assignments, and communication across programs
Maintains patient confidentiality and seeks support /guidance appropriately.
Maintains close collaboration with all clinical teams.
Provides accompaniment to routine primary care appointments and other healthcare encounters as required
Participates in all outreach activities with the front desk and Population Health teams including telephone calls, reminder emails etc.
Provides ongoing navigation and support including assistance with insurance, changing PCP’s and any other insurance related activity.
Participates in all clinical quality related activities and input any data related requirements into the system.
Works closely with all clinical and operational teams to ensure a seamless and positive experience by patients attending the center.
Other tasks as assigned