Patient Navigator, Outpatient Mental Health, Harrington Hospital, Southbridge - 40 hours, Various Shifts

UMass Memorial Health•Southbridge, MA

About The Position

Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. The Patient Navigator is a member of the multi-disciplinary outpatient behavioral health team. The Navigator serves as a resource and liaison between patients, practitioners, clinical and administrative staff. The Navigator will provide short-term case management with patients to identify their barriers to healthcare and connect them to the resources they may need including, but not limited to, state financial assistance, insurance, counseling, and/or transportation. The Navigator is vital in providing proactive attention to patients to optimize and secure connections to on-going treatment by promoting the continuum of care and connecting to resources both internal to UMass and external as needed.

Requirements

Excellent communication skills and interpersonal skills.
Valid driver’s license and proof of insurance
Strong organizational skills
Willingness to work with a multi-disciplinary team.

Nice To Haves

Bachelor’s Degree.
Two years working within the mental health or human services field.
Experience working directly with patients affected by substance use disorders and mental health disorders preferred or willingness to learn.

Responsibilities

Provide case management and referrals to meet patient needs
Build community relationships with outside referral sources
Attendance to various staff meetings in accordance with requirements and to ensure program staff involvement.
Provide reliable transportation for patients as needed
Connecting patients to the UMass Harrington Healthcare Behavioral Health continuum of care
Providing follow-up contact and resources for patients
Complies with established departmental policies, procedures, and objectives.
Attends variety of meetings, conferences, seminars as required or directed.
Demonstrates use of Quality Improvement in daily operations.
Complies with all health and safety regulations and requirements.
Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
Maintains regular, reliable, and predictable attendance.
Performs other similar and related duties as required or directed.