Patient Navigator - Physician Services - Part time

OakBend Medical Center • Richmond, TX

13d

About The Position

Under the Direct Supervision of the VP of Physician Services, the Patient Navigator will work in collaboration and continuous partnership with patients and their family/caregiver(s), clinic/hospital/specialty providers and staff, and community resources to connect patients to relevant community resources, with the goal of enhancing patient health, well-being, decreasing patient readmissions and increasing patient satisfaction.

Requirements

• High School Graduate or GED Equivalent ; relevant experience in lieu of High School Diploma/GED education will be considered.
• 3 years previous customer service experience.
• Previous experience in a customer support role.
• Strong phone and verbal communication skills along with active listening.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, priorities, and manage time effectively.
• Ability to establish and maintain strong working relationships with staff and management; excellent organizational skills with emphasis on detail and ability to effectively communicate both verbally and in writing.
• Detailed oriented, team player, and an independent thinker.

Responsibilities

• connect patients to relevant community resources
• enhancing patient health
• decreasing patient readmissions
• increasing patient satisfaction

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees