Patient Navigator - Buckhead, Atlanta

Alliance Spine and Pain Centers•Atlanta, GA

About The Position

Take charge of your future with “ The Future of Pain Relief” , Alliance Spine & Pain! PTO MEDICAL DENTAL 401k $25k LIFE INSURANCE We are a thriving Outpatient Pain Management Practice who seeks qualified & dynamic Healthcare Professionals! 8 Major Holidays off, no weekends, no overnights and you'll never be On-Call! If you are a Patient Navigator looking for a career you can grow in and work alongside some of the top providers in the area, then Alliance Spine and Pain Centers is the right place for you. This is full-time position that offers a great benefits package! Job Summary: Under general supervision, this individual is responsible for a variety of tasks relating to collection of patient responsibility balances and reducing accounts receivable delinquency. This position will review patient account balances for accuracy; contact patients and responsible parties to resolve past due accounts. Send out monthly statements to responsible parties. This individual will take calls from patients and responsible parties relating to financial obligations, statements, patient payments and completing financial assistance applications. This position is responsible for providing outstanding customer service to our patients and responsible parties.

Requirements

Ability to maintain good Interpersonal/human relations skills
Possess good Verbal and written communication skills
Strong Customer service skills and or Strong Patient Collection skills
Possess good judgment and reasoning when solving problems and providing payment options
Maintain confidentiality/PHI Protected Health Information
Ability to respond to questions in a tactful and professional manner
Ability to interpret accounts during review for accuracy
Possess familiarity with health insurance billing and guidelines
Basic mathematical skills
Good time management and organizational skills
Ability to work effectively with patients/responsible parties, co-workers and management
Excellent follow through skills
High school diploma or General Education Degree (GED).
Experience in medical billing and collections.
Knowledgeable of HMO, PPO, Managed Care, Indemnity and Government plans guidelines, reimbursement and insured responsibility.
Maintain clean, well-kept work area
Maintain a well-groomed appropriate appearance per Company policy
Follow safety rules
Be punctual reporting to position
Maintain good attendance

Responsibilities

Contact patients/responsible parties to collect on outstanding accounts receivable balances.
Audit patient accounts for accuracy, move payments as needed, adjust accounts per Company policy.
Daily adjusting to patient accounts of payments.
Discuss and educate patients/responsible parties on possibility of financial assistance.
Set up and maintain monthly payment plans with patients.
Offer settlement discounts on delinquent accounts.
Prepare accounts for Collections.
Promptly respond to telephone calls, messages and emails.
Initiate and Submit patient refund requests to Patient Recovery Specialist.
Provide customer service to patients/responsible parties inquiring about their accounts or patient statement.
Perform other duties as assigned.