Patient Navigator Centralized - bilingual preferred

FAMILY HEALTH CENTERS • Omak, WA

5d

About The Position

PRIMARY ACCOUNTABILITY: Assist medical team with coordination of patient-centered activities.

Requirements

• Requires advanced organizational skills, in order to organize co-ordination of multiple internal and external activities for individual patients.
• Job duties require the ability to work independently and as part of a team
• Job responsibilities require individual development of priorities for effective performance of duties, including re-prioritization in response to changes in circumstances
• Employees are expected to determine an effective response to situations encountered within established precedent
• Job duties are typically performed in response to workflow or ongoing direction by the medical team.
• Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge typically acquired through completion of a high school program.
• The position requires Spanish/English bilingual fluency.

Responsibilities

• Communicates health information to patients, support staff, and team members
• Answers patient phone calls, documents and communicates processes in Electronic Health Records (EHR).
• Relays appropriate information to the patient and medical team via face to face, phone, mail or documentation in EHR.
• Assists medical team with patient education
• Monitors and processes voice mail, EHR messaging and email in a timely manner
• Coordinate and assure access to identified areas of care necessary for improved patient health.
• Assists patients by scheduling appointments, generating referrals, and obtaining prior authorizations.
• Assists patients with access by providing insurance enrollment information, and enrollment to the patient portal.
• Maintain flow of documents into and out of EHR
• Triage incoming reports or forms to appropriate recipient for review, action, abstraction or signature
• Provide back up for Patient Registration, Schedulers and Interpreting services if needed.
• Assist with management of EHR data by obtaining, abstracting, scanning and copying documents needed to complete the daily workflow.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED