Patient Navigator - (Non Clinical) - Sharp Cardiovascular and Thoracic Center - Day Shift - Full Time

Sharp HealthCare•San Diego, CA

13d•$26 - $36

About The Position

The Patient Navigator for SCTC role is to provide individualized care to Cardiovascular patients, their families, and caregivers facilitating access to resources available to patients. Through initial and ongoing patient needs assessments, the vascular patient navigator will pair each patient and family with the appropriate resources that will streamline their care and ensure excellent care across the continuum. The vascular patient navigator will serve as a link between patients and clinicians to facilitate supportive care services and will improve quality and timeliness of care, thereby increasing adherence to recommended treatment plans and ensuring the best care outcomes for patients and their families. The role is a patient-facing point of contact to assist patients in dealing with their treatment.

Requirements

H.S. Diploma or Equivalent
2 Years patient-facing role in healthcare or healthcare administration.
1 Year experience working with vascular patients and families.
The Certified Medical Scribe Professional (CMSP) - American Healthcare Documentation Professionals Group or Advanced Clinical Medical Scribe Certification (ACMSC) - Advanced Clinical Medical Scribe Organization (ACMSO) is required within 90 days of hire or start date. The department will track and maintain this certification.

Nice To Haves

Associate's Degree

Responsibilities

Internal and External Communication Collaborates with interprofessional team members across departments caring for vascular patients, registered nurses, radiology team members, social services, and develop streamlined referral processes.
Establishes excellent communication with patients, families and the interprofessional team.
Appropriately represent Sharp HealhCare at all times when in contact with patients and family members.
Patient Advocate Demonstrates excellent communication skills with patients and families.
Listens to concerns from patients and families and escalate to the appropriate part for resolution.
Serves as a liaison between healthcare professionals, patients and families.
Teamwork and Communication Consults with team members in development of referrals and resource recommendations.
Maintains ongoing communication with interprofessional team members regarding patient status and follow up.
Documents patient interactions, recommendations, and interventions appropriately, ensuring communication to all involved team members.
Other Duties Maintain knowledge of the standards and requirements of the accreditation body.
Track patient referrals and data related to patient care.
Assist with developing reports regarding patient access and actively participate in improvements to program or internal processes.
Maintain appropriate inventory of patient education materials, new patient packets, etc.
Supports the provider by scribing while in the patient exam visit.