Patient Navigator

Life-Nwpa•Erie, PA

18h

About The Position

As a Patient Navigator, youll be a welcoming and reliable point of contact for seniors and their families. Youll handle inbound and outbound calls to schedule community assessments, helping ensure each interaction is respectful, accurate, and supportive. This role is ideal for someone who is patient, organized, and comfortable speaking with people who may need extra time, clarity, or reassurance. Youll be part of a collaborative team that values kindness, professionalism, and clear communication, all while supporting seniors in accessing the care they need.

Requirements

Friendly, calm, and comfortable speaking with seniors and families.
Clear communicator who listens carefully and explains information thoughtfully.
Patient and empathetic, especially in sensitive or emotional situations.
Detail-oriented and dependable with follow-through.
Comfortable working with technology and learning new systems.
Team-oriented and supportive of shared goals.
High School Diploma or equivalent required; some college preferred.
Previous experience in customer service or a call center environment is helpful.

Nice To Haves

Experience in healthcare or senior services is a plus, but not required.
Bilingual skills are a plus.

Responsibilities

Answer inbound calls and place outbound calls to schedule, confirm, or reschedule community assessments.
Use approved scripts and guidelines to ensure consistent, accurate, and compliant communication.
Collect and verify participant information, including contact details and availability.
Provide patient, empathetic support to seniors and caregivers during each interaction.
Accurately update scheduling systems, databases, and call documentation.
Communicate professionally with healthcare providers, caregivers, and internal teams.
Meet daily and weekly call volume and scheduling goals.
Escalate complex or sensitive situations to appropriate team members.
Follow HIPAA and data privacy standards at all times.

Benefits

9 Paid Holidays
PTO starting at 3 weeks + 1 day per year (accrued from date of hire for full-time employees)
Medical, Dental, & Vision
Free Life and AD&D Insurance Plan
Health Savings and Flexible Spending Accounts
Short Term Disability Insurance
Group Voluntary Term Life Insurance for Employee, Spouses, and Dependents
Paid Parental Leave
Tuition Reimbursement and Paid Training Opportunities
Retirement Plan with company annual match
Mileage Reimbursement at annual IRS rate as applicable