Patient Navigator (58202)

CIRCLE THE CITY•Phoenix, AZ

12d

About The Position

Circle the City (CTC) is a nonprofit community health organization with a mission to “create and deliver innovative healthcare solutions that compassionately address the needs of men, women and children facing homelessness.” CTC’s system of homeless-specialty healthcare is one-of-a-kind in Arizona and is one of few similar models in the nation. Nearly 10,000 men, women and children experiencing varying degrees of homelessness will receive care in one of CTC’s many sites located throughout the greater Phoenix area. Position Summary: The Patient Navigator works primarily within the integrated health care team with the goal of improving access to care and patient outcomes.

Requirements

High school diploma required; Bachelor of Social Work (or similar) preferred
Strong interpersonal skills with an ability to work effectively with a wide range of people, teams, managers, supervisors, and vendors
Experience in working with culturally diverse, chronically homeless, and medically needy individuals preferred
Demonstrates excellent oral and written communication skills
Bilingual skills – Spanish highly desirable
Must demonstrate critical thinking, problem-solving, and organizational and time management skills
Possess and maintain a valid Arizona driver’s license and has use of privately owned vehicle
Meet CTC Vehicle Insurance requirements of no suspensions/major violations within the last 3 years
Requires a current Arizona Department of Safety Clearance Card.

Nice To Haves

Experience in working with culturally diverse, chronically homeless, and medically needy individuals preferred
Bilingual skills – Spanish highly desirable

Responsibilities

Enable non-clinical services that facilitate access to timely and appropriate care, such as referrals to transportation, case management, and education.
Engage in community outreach activities as directed by Integration Manager / Leadership which may include participation in community health fairs, working on the Mobile Medical Unit, within clinical teams on outreach activities, and other activities as assigned.
Assist patients with completing brief applications and registration forms.
Assess for eligibility of DES benefits and coordinate benefits enrollment through follow-up with uninsured patients to ensure timely referral to DES and/or other community eligibility service providers.
Provide education and support to patients with chronic health concerns.
Assist patients in understanding care plans and instructions; document activities, progress toward care plans, and barriers in an effective manner while strictly adhering to the policies and procedures in place.
Serve as a liaison between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery.
Work within the integrated health team to achieve comprehensive and coordinated care.
Attends daily team huddles in clinic, clinic staff meetings, and team meetings.
Completes all required documentation within established organizational timeframes.
Occasionally works in the community under the supervision and direction of the Integration Manger.
Build and maintain positive working relationships with the patients, providers, nurses, medical support staff, case managers, agency representatives, supervisors and office staff.
Transporting patients to and from medical and social resource appointments.
Other duties as assigned.