Patient Navigator

Urology America, MSO • Austin, TX

114d • $26 - $42

About The Position

At Urology Austin, we don’t just treat patients, we care for people. Our mission is rooted in compassion, innovation, and teamwork. As a Patient Navigator, you’ll be part of a dedicated team that ensures patients never feel lost in their care journey. If you’re looking for a role where your communication skills, clinical knowledge, and empathy truly make a difference, this is the opportunity for you. Our Patient Navigators play a vital role in making sure no patient feels lost in the process. As a key member of our care team, you'll be the personal guide for patients with complex or ongoing treatment plans, making sure they feel informed, prepared, and supported at every step. You’ll combine clinical knowledge, empathy, and communication skills to coordinate follow-up care, educate patients, and remove barriers that could delay progress. If you’re passionate about helping people stay on track and feel seen, this role gives you the opportunity to make a real impact in patients’ lives, one phone call, conversation, or care plan at a time.

Requirements

• Active Medical Assistant (MA) certification
• At least 2 years of experience in a clinical or specialty care setting
• Proficiency in electronic medical records (EMR) and patient tracking software
• Excellent interpersonal, organizational, and time management skills

Nice To Haves

• LVN or RN licensure
• Previous experience in urology or other longitudinal care specialties
• Strong knowledge of urologic conditions, procedures, and patient education

Responsibilities

• Serve as the primary point of contact for patients with multi-step or complex care plans
• Provide clear, compassionate guidance on upcoming appointments, procedures, and treatment milestones
• Conduct timely outreach to patients at designated intervals, reinforcing adherence and addressing questions
• Identify and document barriers to care, and escalate issues to appropriate team members when needed
• Track patient progress along clinical pathways and ensure timely coordination of services (labs, imaging, referrals, procedures)
• Collaborate closely with providers, front office staff, and clinical teams to ensure care moves forward as ordered
• Accurately document all patient communication, care plan updates, and task completion in appropriate systems
• Reinforce provider instructions and offer education tailored to each patient’s treatment plan
• Monitor patient records to flag delays or missed steps, proactively resolving any gaps
• Participate in ongoing discussions to refine pathway protocols and support workflow improvement
• Promote a positive patient experience through timely, respectful, and professional communication
• Maintain strict confidentiality and comply with all HIPAA and clinic policies
• Perform additional navigation or support tasks as assigned

Benefits

• Pay Range: $26.00 – $42.00 per hour, based on licensure and relevant experience
• Medical, dental, and vision insurance
• 401(k) with employer match and profit sharing
• Paid time off and paid holidays
• Short- and long-term disability coverage
• Life insurance and flexible spending accounts
• No weekends or holiday shifts

What This Job Offers

• Education Level: No Education Listed
• Number of Employees: 51-100 employees