Patient Navigator Specialist

Cottage Health•Goleta, CA

17h

About The Position

Cottage Health seeks a Patient Navigator Specialist for their Navigation Center department responsible for connecting the Cottage Health community with efficient access to care. The position is responsible for scheduling appointments, verifying insurance, reviewing/editing/obtaining pre-authorizations, and communicating directly with clinical staff/offices on pertinent patient information. Staff are adept at resolving any general inquiries posed by patients and callers. Provides exceptional customer service and demonstrates dedication to the organization's mission, vision and values.

Requirements

Basic MS Word, Outlook and Excel skills
35 wpm keyboard/typing speed
2 years of experience in an office, hospitality, or customer service environment

Nice To Haves

Associate's degree
Certified Revenue Cycle Representative or Certified Patient Access Specialist (HBI)
MS Office Suite
Experience working with Epic
Knowledge of medical terminology
2 years of Patient Access or healthcare scheduling experience

Responsibilities

Answers incoming calls and other contact methods with standard professional department greeting and follows appropriate scripts.
Offers prompt and efficient assistance for coordination of patient appointments, provides updates and follow up with patients when appropriate, and communicates with clinics using the proper channels.
Schedules appointments across multiple service lines.
Makes outbound calls as required.
Responsible for maintaining updated information on patient accounts, including demographics, insurance and financial information.
Advises patient/guarantor of benefits and offers estimates on financial responsibility, collects payment when appropriate from patient/guardian.
Reviews, edits and obtains authorization as specified by insurance companies prior to patient services.
Contacts departments and/or patient when additional information is required or to alert them regarding pending/or denied authorization status.
Monitors and maintains all centralized work queues.
Answers inquiries pertaining to patient accounts and counsel's patient needing financial assistance
Assists with employee onboarding and training as needed.
Tasks assigned by Supervisor or Manager