Patient Navigator Specialist
About The Position
Cottage Health seeks a Patient Navigator Specialist for their CH Navigation Center department responsible for connecting the Cottage Health community with efficient access to care. The position is responsible for scheduling appointments, verifying insurance, reviewing/editing/obtaining pre-authorizations, and communicating directly with clinical staff/offices on pertinent patient information. Staff are adept at resolving any general inquiries posed by patients and callers. Provides exceptional customer service and demonstrates dedication to the organization's mission, vision and values
Requirements
- Basic MS Word, Outlook and Excel skills
- 35 wpm keyboard/typing speed
- 2 years of experience in an office, hospitality, or customer service environment
Nice To Haves
- Associate's degree
- Certified Revenue Cycle Representative or Certified Patient Access Specialist (HBI)
- MS Office Suite
- Experience working with Epic
- Knowledge of medical terminology
- 2 years of Patient Access or healthcare scheduling experience
Responsibilities
- scheduling appointments
- verifying insurance
- reviewing/editing/obtaining pre-authorizations
- communicating directly with clinical staff/offices on pertinent patient information
- resolving any general inquiries posed by patients and callers
- Provides exceptional customer service
- demonstrates dedication to the organization's mission, vision and values
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What This Job Offers
Education Level
Associate degree
Number of Employees
501-1,000 employees
